Frequently Asked Questions

Below are some commonly asked questions and answers about garage doors. If you have questions that are not answered on this page, please feel free to contact us on 02 9785 3219 or info@ptdoors.com.au

Q: Why should I use a professional installer?

At PT Doors, we firmly believe that the installation of a garage door is not a do-it-yourself job. A garage door is the largest moving object in your home and because of the large number of small parts; its installation is highly technical. Connecting the springs can be particularly dangerous and proper installation is critical to the performance of your garage door. One of the other services a professional installer can provide is the disposal of your old door.

Professional installers can typically install a door in a few hours and are careful to make sure safety requirements are met. Installations by most homeowners typically span several days and cause much frustration. In addition, incorrect installation can void certain warranties, so we recommend a professional handle the job for you.

Q: What are the benefits of a steel garage door over a timber garage door?

1. Steel doors are low maintenance. (Typically a timber door needs to be stained or oiled every 12 months)
2. Steel doors have longer warranties than timber doors.
3. Steel doors can be insulated, making them far more energy efficient than timber.

Q: How do I dispose of my old garage door if I replace it with a new one?

PT Doors will properly remove and dispose of your old garage door when we install a new garage door at no additional cost.

Q: When I replace my existing door, can I keep my old track?

PT Doors recommends replacing your track when you replace your door because each brand of garage door has been specially designed to work with a specific type of track. In addition, replacing your track is an inexpensive way to insure that your entire garage door system is as safe as possible. By replacing your track you also ensure that your door warranty will apply, in the event that you have a problem.

Q: I have a one-piece door now. Can I replace it with a sectional door?

Yes. Your professional garage door installer can install a sectional door for you by installing track and springs to accommodate a sectional door. Depending on the construction of your garage, other modifications might be necessary. We would advise you to ask your installer to evaluate the job prior to installation, so that any modifications can be performed before installation.

Q: My garage has very little space (headroom) above the door. What is the minimum headroom required to operate a garage door?

The minimum amount of headroom will vary depending on the type of garage door. For more information on the amount of headroom your garage door will require please view
Garage Door Overview

    Q: How do I know if my door is properly balanced?

    There are several tests you can perform to tell if your door is balanced:
    You should be able to raise your door in 1” increments and the door should stay in place where you stop it.
    When the door comes down, it lowers in a controlled manner and doesn’t slam.
    When the door goes up, it is at a controlled pace.
    The bottom of the door should align with the bottom of the header when the door is in a raised position.

    Q: Do I need a lock on my garage door?

    If a garage door opener has been installed on your door, it may not be necessary to have a lock. Newer automatic openers function as the lock, making it improbable that an intruder would be able to lift your door from the outside. If you have an older opener, check to see if your door can be lifted from the outside.

    IDA, the trade association for the garage door industry, discourages homeowners from attaching a lock when an opener has been installed, because too frequently, a child or other family member will accidentally lock the door. If someone then tries to open the door using the electric opener, the opener will pull against the lock causing the door to be damaged.

    If no opener is installed on your garage door, you should certainly have a lock installed.

    Q: How do I code or delete the code from my remote?

    Instructions will vary depending on the brand of the garage door opener, please see below for instructions on some of the more well-known brands. If you require further assistance please contact our office on 02 9785 3219 to arrange a call-out.

    Merlin
    • Press orange learn button on the motor once
    • Press button you wish to code in
    • Repeat for each button

    ATA
    • Hold down door code button on the motor
    • At the same time press the button on the remote you wish to code twice
    • Repeat for each button

    B&D
    • Press green learn button on the motor
    • Press the button on the remote that you wish to code
    • Repeat for each button

    Q: How do I operate the garage door manually?

    To operate any automatic garage door, a sharp tug on the emergency cord will disengage your motor, allowing the door to be opened by hand. The door should rise and fall with little effort.

    Q: How do I re-engage the motor?

    Sectional/Tilt Doors
    A sharp tug when the cord is at a 45 degree angle from the ground, towards the motor, will enable the arm attached to the cord (currently pointing towards the ground) to spring up and point towards the motor.

    Roller Doors
    Pull on either the lever or clutch attached to the motor in the opposite direction for disengagement until you hear it click

    Q: My garage door or gate motor is not working?

    Check that the motor is plugged into the power point and that the power is turned on. If it is, please supplement with another electrical appliance to ensure that the socket is live.

    Push the “Manual or Open Stop Close” button on your motor. This button can be found either on the front or back of the motor; however some motors will not have this button. By pushing that button once, it will activate your door. If it is operational, there could be an issue with your remotes, perhaps change the batteries in the remotes.

    If unable to ascertain what is causing the problem, please refer to “How to I operate the garage door manually” question above.