Frequently Asked Questions
Below are some commonly asked questions and answers about garage doors. If you have questions that are not answered on this page, please feel free to contact us on 02 9785 3219 or [email protected]
Q: WHY SHOULD I USE A PROFESSIONAL INSTALLER?
At PT Doors, we firmly believe that the installation of a garage door is not a do-it-yourself job. A garage door is the largest moving object in your home and because of the large number of small parts; its installation is highly technical. Connecting the springs can be particularly dangerous and proper installation is critical to the performance of your garage door. One of the other services a professional installer can provide is the disposal of your old door.
Professional installers can typically install a door in a few hours and are careful to make sure safety requirements are met. Installations by most homeowners typically span several days and cause much frustration. In addition, incorrect installation can void certain warranties, so we recommend a professional handle the job for you.
Q: WHAT ARE THE BENEFITS OF A STEEL GARAGE DOOR OVER A TIMBER GARAGE DOOR?
1. Steel doors are low maintenance. (Typically a timber door needs to be stained or oiled every 12 months)
2. Steel doors have longer warranties than timber doors.
3. Steel doors can be insulated, making them far more energy efficient than timber.
Q: HOW DO I DISPOSE OF MY OLD GARAGE DOOR IF I REPLACE IT WITH A NEW ONE?
PT Doors will properly remove and dispose of your old garage door when we install a new garage door at no additional cost.
Q: WHEN I REPLACE MY EXISTING DOOR, CAN I KEEP MY OLD TRACK?
PT Doors recommends replacing your track when you replace your door because each brand of garage door has been specially designed to work with a specific type of track. In addition, replacing your track is an inexpensive way to insure that your entire garage door system is as safe as possible. By replacing your track you also ensure that your door warranty will apply, in the event that you have a problem.
Q: I HAVE A ONE-PIECE DOOR NOW. CAN I REPLACE IT WITH A SECTIONAL DOOR?
Yes. Your professional garage door installer can install a sectional door for you by installing track and springs to accommodate a sectional door. Depending on the construction of your garage, other modifications might be necessary. We would advise you to ask your installer to evaluate the job prior to installation, so that any modifications can be performed before installation.
Q: MY GARAGE HAS VERY LITTLE SPACE (HEADROOM) ABOVE THE DOOR. WHAT IS THE MINIMUM HEADROOM REQUIRED TO OPERATE A GARAGE DOOR?
The minimum amount of headroom will vary depending on the type of garage door. For more information on the amount of headroom your garage door will require please view
Garage Door Overview
Q: HOW DO I KNOW IF MY DOOR IS PROPERLY BALANCED?
There are several tests you can perform to tell if your door is balanced:
You should be able to raise your door in 1” increments and the door should stay in place where you stop it.
When the door comes down, it lowers in a controlled manner and doesn’t slam.
When the door goes up, it is at a controlled pace.
The bottom of the door should align with the bottom of the header when the door is in a raised position.
Q: DO I NEED A LOCK ON MY GARAGE DOOR?
If a garage door opener has been installed on your door, it may not be necessary to have a lock. Newer automatic openers function as the lock, making it improbable that an intruder would be able to lift your door from the outside. If you have an older opener, check to see if your door can be lifted from the outside.
IDA, the trade association for the garage door industry, discourages homeowners from attaching a lock when an opener has been installed, because too frequently, a child or other family member will accidentally lock the door. If someone then tries to open the door using the electric opener, the opener will pull against the lock causing the door to be damaged.
If no opener is installed on your garage door, you should certainly have a lock installed.
Q: HOW DO I CODE OR DELETE THE CODE FROM MY REMOTE?
Instructions will vary depending on the brand of the garage door opener, please see below for instructions on some of the more well-known brands. If you require further assistance please contact our office on 02 9785 3219 to arrange a call-out.
• Press orange learn button on the motor once
• Press button you wish to code in
• Repeat for each button
• Hold down door code button on the motor
• At the same time press the button on the remote you wish to code twice
• Repeat for each button
• Press green learn button on the motor
• Press the button on the remote that you wish to code
• Repeat for each button
Q: HOW DO I OPERATE THE GARAGE DOOR MANUALLY?
To operate any automatic garage door, a sharp tug on the emergency cord will disengage your motor, allowing the door to be opened by hand. The door should rise and fall with little effort.
Q: HOW DO I RE-ENGAGE THE MOTOR?
A sharp tug when the cord is at a 45 degree angle from the ground, towards the motor, will enable the arm attached to the cord (currently pointing towards the ground) to spring up and point towards the motor.
Pull on either the lever or clutch attached to the motor in the opposite direction for disengagement until you hear it click
Q: MY GARAGE DOOR OR GATE MOTOR IS NOT WORKING?
Check that the motor is plugged into the power point and that the power is turned on. If it is, please supplement with another electrical appliance to ensure that the socket is live.
Push the “Manual or Open Stop Close” button on your motor. This button can be found either on the front or back of the motor; however some motors will not have this button. By pushing that button once, it will activate your door. If it is operational, there could be an issue with your remotes, perhaps change the batteries in the remotes.
If unable to ascertain what is causing the problem, please refer to “How to I operate the garage door manually” question above.
Great service, knowledgeable technician and very helpful, I recommend their service to everyone. They are great.
Installer Greg was on time and explained fully what repairs were required. Repairs were completed fully to our satisfaction. Thank you.
From first phone call to final installation of new door and motor, the entire experience was excellent. Cost was reasonable, service was first class and communication left nothing to be desired. Very happy customers.
Very happy with the installation of my roller door today. John and Steve did an excellent job. Informative and friendly. Wouldn’t`t hesitate to recommend them.
I am happy with their speed and efficiency service. They are good attitude and professional.
Very good service. Problem identified and fixed.
Just to let you know that I have decided not to go ahead with your quote. I have decided o a different style of doors. I would like to acknowledge Bryce who was very efficient and educatated about garage doors, especially the Tilt Door.
Prompt reply Excellent customer service and explaining job and problem in details.
I spoke to Terry in the office, he was friendly and helpful. He provided a price for a service, and for a new motor if I did need one, so knew what I was in for either way. Greg the technician was on time, friendly and got on with the job. I have a new motor for the garage door, no fuss, no mess and it’s quieter than ever before!
I just wanted to confirm all went well today and the technician did a fantastic job. He was professional and excellent. Thank you so much!
I called over the Christmas holiday period and had the pleasure to talk to Elenore. She was extremely helpful and talked my husband through how to get the door to a point to close till we could talk to our EC to get them out when they reopen. She knew her stuff, she talked us through it in a way that was easy for someone with no understanding of how these things work. Thank goodness we called as he was about to cut the metal ropes and she told us not to as it could fall down and cause more damag… Read more
From the moment I called Jodi at the main office of PT Doors to arrange a booking for my garage door lock to be repaired, to the two awesome technicians who arrived on time and provided a very professional and excellent service, I highly recommend PT Doors for any garage door or repair issues that need prompt attention. Also Amy who was very prompt and efficient in letting me know that the technicians had arrived at my place for the job. Extremely happy with my experience with PT Doors.
The boys installed our new garage door today. Great fast and efficient service from PT Doors. Thank yu for your help getting it organised Terry.
I had the garage door motor replaced at my elderly Dads villa today. After reading the reviews, I’m very pleased I chose PT doors to instal it. The communication was excellent from all staff and I was very impressed with the installer, Bryce.
I had a new remote motor fitted. The options available to me, including repair were well explained to me allowing me to make an informed decision. Very fast service with great communication and price. Would definitely use them again.
I am most happy with the speed and efficiency with which PT Doors were able to assist me… the whole process was painless and if the level of competence, professionalism and care of the tradesman is an indication of the business overall; then these guys will do very well… Thank You
Very happy with PT Doors, my new sectional door looks and works great. The service was tops right from my first enquiry with Terry providing solid advice, through to installation by the friendly Steve and Bryce team.
Responsive and great customer service. Highly recommend.
As part of the building management administration team of a large complex I have always found Pt Doors very reliable, professional and cost effective. I highly recommend the company.
The PT Doors team were very helpful from the first time we spoke. From the CS team in the office to the team that came to complete the install. Prompt, helpful and efficient. We love our new automatic door, thanks!!
Excellent communication, from request for quote to installation. The installer, Dan, is very good and very helpful with with other garage door service/maintenance questions. I will definitely recommend to others. Thanks for the great job.
My husband and I are very happy with the service provided by your technician Dan. Very professional and knowledgeable, also the office team very courteous. We will recommend your services without hesitation.
Amazing prompt and professional! highly recommended!.
Prompt Response and works within tight timeframe to meet deadlines.
PT Doors are very easy to deal with and prompt in their correspondence. I had a minor problem with pricing but that was quickly sorted. Steve & Daniel turned up on time and installed the roller door without any problems. It is a very quiet motor and operation and I would certainly recommend this company to others.
PTDoors is a fantastic company. They came to fix our original garage door, but unfortunately, it was not repairable a the time. They were able to replace the garage motor door it on the spot, with new remotes. Now we have a brand new working garage door that works!! They were efficient and quick. I would highly recommend their services.
Very pleased with the service provided by the team at PT Doors. They were punctual with their appointments and repairs were attended without any delay. Couldn’t ask for any better and clean tradesmen.
Excellent customer service and communication, installation was on time and job well done.
One of the Cables snapped whilst opening the door.. The Team was out next day repaired in no time – excellent service.
In the middle of COVID lockdown, PT DOORS did an excellent job, office staff very helpful. The installers did a fabulous job, totally professional, Thank you Steve and Bryce, definitely 5 stars Thanks
Always happy to support a local business and I am satisfied with the installation of the Merlin motor on my existing tilt door. It was professionally done and very well priced. Highly recommend PT Doors. Thanks
The lady who answered their phone after hours was good enough to talk me through some simple steps and fix my garage door saving me at least $500 for the call out fee alone…!!!
Very professional and excellent communication.
I was very impressed and grateful for the professional service and assistance that I received from Eleanor and Greg last week.
We are more than happy to the new garage door installed by John and Steve.
I booked and paid in the afternoon and they came the next day in the morning to install the motor. Very quiet motor. Reasonable price as well. Easy and quick transaction. Very happy.
PT Doors have done a great job with a new very large sectional garage door. , turned up on time . expertly did the job . no fuss .. very happy .
Great job by the entire team from quoting to installation – I was always kept in the loop. Greg was very thorough at the quoting stage. Steve and Daniel were very efficient at installing. One suggestion: if Steve and Daniel are going to be 40 mins earlier than the suggested appointment window, then a phone call would be helpful to ensure clients are home.
Just a note to thank Steve again for coming out on a Saturday night to my emergency. The Garage door had broken and I couldn’t open it. Worse than that – my daughter had left her Diabetes Insulin pump in the car and we had no way to get to it.
After my wife and I visited your showroom, and were assisted by the staff present, we could immediately see the difference with PT Doors as a clear stand out, amongst other companies that I regularly deal with through work, and with whom also tendered for our garage door.
After my wife and I visited your showroom, and were assisted by the staff present, we could immediately see the difference with PT Doors as a clear stand out, amongst other companies that I regularly deal with through work, and with whom also tendered for our garage door.
The office lady was very pleasant to talk to and organize my repair the next day, the technician arrived on time as expected and my squeaking garage door was fixed on the spot in no time. Very happy with the service, highly recommend.
This is the second time I have used PT Doors, I wouldn’t bother with anyone else. They gave me a very reasonable quote to replace a faulty motor on one of my roller doors , made the appointment for the technician to come out. Greg was on time, very polite and nothing was too much trouble, even cleaned the garage floor. I highly recommend PT Doors.
Greg from PT Doors was fantastic and very experienced in automatic garage door repairs. He didn’t try to rip me off and did a great make over on our 2 x 20 year old 4 Sectional doors which were terminal. Highly Recommended!
Great service by Greg today. New springs on door and working like a charm.
Fast efficient friendly. Very happy customer.
PT doors fixed my roller door problem very efficiently; new motor needed. Daniel was very pleasant and answered all questions; a very neat worker too. I used them on a neighbour’s recommendation and happily recommend them to anyone in need of a roller door service.
Direct and accurate.
Excellent service, Dan was on time, very efficient, polite and knowledgeable. The company is highly recommended.
Prompt and efficient service from PTDoors replacing our garage door motor – highly recommend them.
Excellent prompt clean polite. Pete is great.
Thank you for all your help. The person who came today was able to help me fix the door and gave me some tips on how to do maintenance in the future. Your company will be a preferred option if a problem occurs in the future. Have a good evening.
Great communication. Came on time. Did a great job.
PT Garage Doors gave a quick response to my inquiry regarding my garage door. This included details of the call out fee and possible costs of a motor replacement which included a $50 discount for being a local.
I’d like to thank you for arranging, for Greg to call out & service my garage door. Within a half an hour he was out & fixed my door. He was very polite & helpful. Thanks to everyone for your help.
PT Doors have been great to do business with. Great service and communication from initial booking through to motor installation. Would highly recommend to my friends and family.
PT Doors offer a fantastic service! They are quick to respond, helpful, friendly and professional.
Thanks Eleanor, Steve and Greg for such prompt and excellent service. I recommend you you to anyone that needs their door fixed in a hurry or after hours.
Happy to say that each time I have used PT Doors the service has been fantastic.
We have received positive feedback from our customer regarding the make safe you completed. He has advised our office he was pleased with your timeliness and professionalism. Midcity Group pass on our thanks for your commitment and support.
I recently got a tilt garage door fixed with PT Doors. The door was heavier than usual doors and the existing system could not handle it. The technicians came over , thoroughly reviewed the set up and suggested the right equipment for my garage door . The installation was managed with exceptional level of professionalism . I would highly recommend PT doors and their team for the high level of expertise and professionalism. Thank you Daniel and Peter for exceptional work.
Excellent, quick and efficient service quoted exact price over the phone very knowledgeable. Highly recommended.
West facing garage door that was noisy was insulated to help reduce the heat loading in the summer months along with extra seals to aid in keeping dust and other things out as much as possible. Team were prompt, efficient keeping me in the loop from quote through to completion. The garage door has never been so quiet. Thanks again to PT Doors.
This is my first-time using PT Doors and had to as a matter of urgency over our office’s Christmas closure the tenants engaged PT Doors and they were on the job in no time. Did a make safe for the tenants and have since returned to rectify the issue with the garage door. Both the tenants and I are very happy with the whole process and I hope to use the services of PT Doors again and again. Thanks to all the team.
Job well done very impressed.
I would thoroughly recommend PT doors they are the best.
Thank you for a job well done & nice friendly people. I am well pleased & so far had no problems. I have given your details to my next door neighbour as he is having problems with his roller doors. Hope he gets in touch. Thank you John for sticking the remotes on the walls for me. A big help.
Many thanks to Dan who installed our new Merlin MR855 garage opener without any hassles. A true professional!
Many thanks to PT Doors for your professionalism, courtesy, outstanding workmanship and explanations of the Merlin motor you installed for us. I am very impressed with every aspect of my interactions with all staff. All are informative and knowledgeable and take the time to find the right solution to the problem.
A big thank you to everyone at PT Doors for their help in servicing our garage door. I would certainly recommend this company to everyone.
Friendly, professional & competitive. Just how I like it.
I cannot speak highly enough of the service received from PT Doors. Rang them at 11.30am. in emergency mode as my double garage tilta door had the spring support bracket fitting ripped off the support column. They had Steve arrive at two pm same day. He had problem fixed in a very short time . Helpful, efficient and knowledgable.Would recommend PT doors without hesitation.
Excellent service. Technicians great to deal with. Great price. Very professional and accomodating. Will definitely use again.
Peter & John from PTDoors installed my roller door today. Great service, polite & professional.
Thank you for the amazing service I received on the purchase of my garage door. From the initial quote through to measurements and finally installation your company has excelled. A big thank you to Steve and Daniel for their expertise today. I’m very happy with your product and your company’s professionalism. I would certainly recommend PT doors to family and friends.
Professional company, their job is excellent ! I’m very satisfied with their job highly recommend this company.
Mrs Glenny wishes to note her satisfaction, salesman has been previously, courteous, efficient – Thank you
Not only were they quick to come out and fix my garage door, Steve the technician was on time and explained everything as the process went along. I now have the quietest garage door, brand new motor & 3 new remote controls together with another remote adhered to the garage wall and the price for the job was ever so reasonable. Steve worked tirelessly to make sure that the door worked perfectly and had the manners of a real gentleman. Highly recommend this company and will certainly use them agai… Read more
Peter came over yesterday and serviced my door. I was thankful for his courteous and efficient service.
I wanted to touch base and thank you for the great job done by your two installers who attended my property at 203 Whitford Road in Hinchinbrook on Thursday 24th September 2020 to remove and install a new roller shutter garage door. Both of these guys were extremely courteous and completed the install with minimum fuss. I wanted you know and to again pass my thanks onto them for helping me capture our Jack Russel dog who got out when I inadvertently left the back gate open. I live on a rather… Read more
Punctual,efficient and friendly tradesman Steve. Job explained and completed in 30 min.
Thank you for the great work today Grandad was very impressed with the installation. You will be highly recommended to all our family & friends.
I’ve just had my double garage door insulated by PT Doors. The metal sectional door faces west and used to get baking hot in the summer. The garage would get very cold in winter. Now it is staying at a cool even temperature inside. PT doors installed Thermadoor insulation plus Clever-seal Dust, Pest & Storm seals. They arrived on time and did a very good job with top-quality equipment. I would recommend PT Doors to anyone.
Would you recommend PT Doors? ABSOLUTELY!!!
Just wanted to let you people at PT Doors how very happy I am with your recent service to my garage roller door. The service and attention was excellent from my 1st call to the company, the phone information and help given and then the very prompt and competent onsite service to fix the problem. I have no hesitation recommending your company to anyone needing garage door service or repair work. Great work, guys! Thank you for your friendly, prompt and professional assistance!
Thank you so much Eleanor your company have been fantastic from the start to finish highly recommend.
We want to recommend PT Garage Doors as having to recently replace the motors for our roller doors the service we received was very professional. The installation was carried out without fuss and the technicians arrived at scheduled time, completed the replacement and then ensured we were fully understanding of operation. They ensured we completed and understood the warranty and also the appropriate future service requirements. Great service, price and all with no fuss.
We had our tilted garage door automated. The whole process has been very smooth. Good communication and the installation was quick and efficient. Thanks for your service PT Doors!
Clear information and quotation. Came within 2 days and completed the job as outlined on the phone.
I just wanted to send a note of thanks for fixing the issue with our door. What Deb and I find most impressive is that every single one of your workers is not just skilled but committed to doing the job properly and noting is too much of a hassle for them. The young man that came to our place last week had already had a long day but when he saw the issue and tried to fix it the first time, it did not work. But that only made him more determined to ensure the final solution was a permanent so… Read more
Thanks the door works really well – Reuben did a great job – Thanks for a great job and efficient service.
The technician that came out was professional, helpful, resolved the issues and came at the time that was advised for the call out. I am very satisfied with the service. This was the second time I used PT doors.
Excellent service from PT doors again! This is our second Merlin motor from these guys. Steve is a top bloke and gets the job done. Price is very competitive as well. Save yourself the time of researching and comparing, just go with these guys.
Just letting you know how much I appreciate the quick and efficient service from your company today to get my garage door fully operational again! I’ll recommend PT Doors to anyone now for fast and complete service needs to an electric roller door problem.
Prompt and efficient service. Have used them before and will again.
PT Doors are great. Had my 2nd garage door mechanics fail Wed last week (other failed in 2017) – both door mechanisms well over 20 years old. PT ordered in full replacement set of new specialty parts and replaced today one week later. Excellent service!
PT Doors were engaged to arrange the installation of a new motor and their staff were very accommodating and professional. If you require servicing or replacement of garage door motor i highly recommend PT Doors.
Perfect, came when they said, problem fixed quickly. highly recommended affordable and reliable service.
Great service, always cooperative. Gave detailed info on door being purchased and service was excellent, especially Karina in the office. Their pricing was excellent. Delivery and installation made easy by Peter and Greg. Highly recommend PT Doors.
Excellent service, quick response phone call, clear quote, very professional. Arrived on time, worked efficiently and provided excellent job.
PT Doors are a very professional and efficient company. From first contact with them on a Monday afternoon to installation on the Wednesday they supplied product knowledge and links about their product. I will recommend PT Doors for new doors and service of existing doors.
Thanks very much for fixing our door today. Much appreciated. The tech was a sharp guy. Fixed it very quickly. Awesome.
Thank you for your prompt service and I just wanted to compliment Steve who attended to repair and service our garage door. He was great to deal with, very helpful, friendly and knowledgeable.
We just want to say thank you for a great job installing our new Garage door. The guys were fantastic. They arrived on time and just went about their work quickly and professionally. A great team.
Thankyou Karina, Steve was very good. I will get Steve to service my garage door next year. I will recommend your Company to my friends.
We would like to thank the team for a very positive experience from start to finish when replacing our garage doors recently. The steps were seamless and professional. Great customer service. Very happy with our new motorized doors. Have already recommended your company to our neighbour.
We have been very happy with our new PT Doors garage door powered by a Merlin engine. It was installed in February 2020 and has been working perfectly over the last four months. The heavy old door was taken away and the installation team was friendly and courteous.
I just wanted to send my appreciation for your great service, professionalism and efficient call out. Steve arrived with great banter and was on the job with enthusiasm. He worked his magic and completed the job. From my phone call response/reception to the completed job you should all be congratulated.
I recently had to have repairs carried out on a garage door. The service from the onset was very swift, efficient, professional and friendly. The office staff were magnificent as were the maintenance staff. I’d recommend PT Doors to anyone needing garage door installation or repairs. 5 stars. Helen
Just letting you how happy we were with the service and professional job that your team provided.
I’m simply very happy to have discovered PT Doors. I recommended them to my neighbour and he is just as happy with their product and service. Their price is great too. Solid 5 stars from me.
Prompt and courteous service. Garage’s spring coil was replaced in timely manner. Technicians were friendly and turned up when they said they would turn up.
I have received great service from PT Doors recently. When I contacted them I was desperate, my old roller door had just rolled over never to roll again, I am selling my property soon and had an open day scheduled in 8 days. I informed them of my situation and resigned myself to the fact that I would not have the door installed in time, usual time frame is 3 weeks, they were very understanding. I did not take into account the ingenuity of the staff at PT Doors! When Karina rang me two days befor… Read more
I have had dealings with PT Doors in a professional capacity for a number of years and find the entire team to be efficient, courteous and attentive to the repairs required in a timely manner. Keep up the good work !!!
Got a service on my garage door today. Arrived on time. Very professional and great service. Would highly recommend PT Doors.
As easy as it can be, the way it should be. Great service, highly recommended.
Am wanting to say that your employee Reuben, came out to our building on May 25th. He was very polite, friendly & has good customer service. He checked over the whole roller door & it’s system. I am happy with his service & so far the door is working well. I would definitely recommend your company…as we have been using PT Doors for a few years now.
The PT Door guys turned up early and did a great job at such short notice on my garage door motor. I’d just like to give PT Doors a ‘thumbs up’ for politeness, helpfulness and great workmanship.
Punctual, no fuss, got the job done.
PT Doors worked within our time frame, efficiently without issues. The install went extremely well by Peter and is assistant (did not get his name). Very happy with the colour choice, although has meant a repaint of the garage/house. Great job.
We contacted 4 suppliers and selected PT Doors because they: - responded promptly to our request for a quote; – were competitive with their prices (we deal with lots of suppliers and always shy away from the cheapest); showed up on time as agreed; – were efficient and completed the work in less time than we expected; - are courteous people PERIOD.
Great work done by these guys as my door wire broke and were in on the same day to fix it so I could close the door that night.Thanks guys.
Very easy quote, installation and servicing. Nice to work with professionals.
My garage door failed and stopped working. Contacted PT Doors and they were fast, reliable and also punctual. Would recommend these guys anyone looking for a trustworthy company who is down to earth.
They were great. Honest, upfront and managed expectations from the start.
We were very satisfied with the service and product of PT Doors, who supplied us with a new garage door after our old one had been failing. The team were reliable and professional and a pleasure to communicate with. Thank you!
Steve was a pleasure to work with, very informative, on time and an absolute professional. Would highly recommend!!!
The team at PT Doors were upfront, honest and didn’t oversell with the supply and install of 2 new motors to our old existing roller door. Ruben provided all the necessary information on the system operation and after sales servicing requirements. A great team to deal with! Thanks PT Doors.
PT Doors provided me with swift and professional service. I was in a situation, needing a Roller Door installed at a moment’s notice. Their advice, flexibility and knowledge helped me immensely. Communication was a breeze, with the team even taking calls and providing communication on a Sunday. They arranged swift production of the door, and installation as soon as it was ready. Furthermore their price was VERY competitive. I would gladly recommend their business.
Thank you PT Doors for an exceptional service. Peter was honest about the issue with our garage door. Thank you Steve and Rubin for an amazing job. I highly recommend this business.
Had our garage door spring break on a Sunday. Called PT Doors and they attended our house, and fixed the garage door within 2 hours. Very impressed with the fast response (especially on a Sunday), but was even more impressed with the person that turned up to fix the door. He was courteous, polite and competent. \Very much appreciate the help and will use them again
After an initial hiccough – not PT’s fault – our garage door was fitted very quickly and efficiently and they took away all the old doors. I would recommend this very professional company.
Always great to deal with a company who say what they will do and do what they say. A good experience from the 1st contact to handover. Would have no hesitation in recommending PT Doors.
Steven and Reuben from your company installed 2 doors for me today at Concord and they were fantastic. They were extremely professional, on-time, cleaned up all the mess, and worked tirelessly to sort out the job. They are exemplary representatives of your company and should be applauded for their work.Many thanks for the great job.
My garage door had a failed motor. One call to their office and I had a service date and clear understanding of likely costs to repair. They called once onsite to confirm that a replacement was required. Came home and everything was immaculate. Thanks so much guys!
I got a motor installed about 1 year ago. The technician did a clean job and in no-time, I had a perfectly functioning door. I called them this week to do the 1-year service. The technician, Rubin, just finished the job. He looked after me, checked every moving parts, reconfigured the remotes and made sure the door was running as smoothly if not better than before. Overall, PT doors provides a very good Customer Service experience. They keep you informed of when the Technician will be there an… Read more
Quick and efficient service. They came and replaced our old motor and took the old one away without fuss. Very quiet motor!
Writing on behalf of my neighbour who could not speak highly enough of this company. Polite, professional, accommodating and the best quote were some of the things that she had to say.
I had a relatively minor issue. I called around midday and Matt had a technician out mid afternoon the same day! The technician fixed the issue and noticed the belt was loose which he also adjusted, all done with the hour. I have used PT Doors before they have always been prompt and friendly. Highly recommended.
Love my new garage door. Much more quiet than the stoddard door that came with the house. However, I can barely here my husband come home.
Excellent service! Technician came on time. Serviced well. Done more than I asked. Highly appreciated.
I was most impressed by your representative who was very knowledgeable and discussed the problems posed by my situation clearly and offered alternatives.
Highly Recommended. Would use them Myself, based on repeated experience with them.
Many Thanks for Tim’s great work the am – Solved the problem with a new motor. On time & efficient.
Had Tim and Dave come out from PT Doors to install a new garage door and motor – not only were they there on time, they knew exactly what needed to be done and didn’t waste time getting stuck into it. Tim and Dave, keep up the great work! Would definitely recommend PT Doors to anyone looking for a professional outfit.
PT Doors were reliable and efficient. They installed my huge double door in a timely manner. Everyone I dealt with was highly professional and the rates were competitive. I am extremely happy with my decision to motorize my garage door. There is only one regret, I should have done it years ago
I had a service call booked as there was a problem with one of the Roller doors which had been installed by your company some years ago. Your service man Tim ascertained that it needed a new motor and installed it on the day. Tim was very obliging and did a very good job. From the time that I made the enquiry, booked the service call to getting the Invoice sent out all your staff were most Obliging. I would unhesitatingly recommend your company to any one that I hear of that needs a roller do… Read more
Polite and helpful and friendly staff. Price is reasonable.
Excellent workmanship. They come on time, do the job, explain everything and don’t rip you off.
Steve was on time professional and a pleasure to deal with. The installation was completed quickly and he explained everything I needed to know including the warranty details. I couldn’t have asked for a better experience dealing with both the technician and your office. Thanks again and I will definitely be recommending your company to my family and friends within the Shire.
I would like to commend PT doors on its staff. Steve was lovely, professional, honest and helpful. I am very happy with the work done.
I called this company Sunday evening and left a message and to my surprise by 8am the next day they returned my call and booked an appointment for 1:30pm; by 1:45pm my garage door which had fallen off, had been re-hung and the motor was up and running again. Efficient to the extreme and a master in their field! Highly recommended. I know who I’ll be using in the future.
Just want to say a big thank you for sending Steve today he did a great job fixing our garage door even though it was tricky. Really appreciate the professional service and expert installer would highly recommend PT doors. Thank you and please let Steve know what a great job he did.
Excellent experience from start to finish. Punctual arrival of Tim, the installer, who worked quickly and skilfully to remove old garage door opener unit and replace it with a new Merlin MT100Evo device. Much quieter and smoother operation now. Highly recommended.
Very prompt response and only did the work necessary. Didn’t try and up sell the repair required. Good workmanship.
I have been very from day 1, especially when one of your professional installer came to fix my roller door and gave me a quote. Peter is his name. He is very diligent and professional. He came to fix my roller door a day after it was fixed by another repairer. But that repairer did a lousy job and was quite forceful to have a new roller door replaced by them. This is not the way to win customers, unlike Peter who came after the matter was referred to by my neighbour whose gate he came to service… Read more
Excellent and professional service. Strongly recommend. Will use again.
I phoned PT Doors. The call was answered by a person – no electronic queue! Their representative visited our site that same day. The following day I received a very satisfactory quote by email, which I accepted. The work was completed – and well done – two days later! Outstanding service and professionalism. Thanks for your good work.
It is the second time (first time was approx seven years ago) that I have called for door repair and both times I have been very satisfied with the level of service provided and punctuality and courtesy provided by the techs. Thankyou.
I just wanted to let you know how pleased we are with our newly automated old garage door, as well as our new small garage door. The installation went smoothly, the installers were very competent and even cleaned up when they finished. Having an automatic door will make life much easier. I’m usually a bit sceptical about internet reviews, but my experience proved them to be true.
I phoned this morning to repair a snapped cable on the garage door and was promptly provided with a reasonable quote for the replacement of 2 cables. As I had taken time off work at short notice, thanks for getting it fixed today. The job was complete.
Just had 1 year service on new motors. Doors working very smoothly. Thanks
Definitely Highly Recommend PT Doors for anyone looking at new garage doors for their premises. PT Doors through out our communication process was very thorough and attentive to all our requests no matter how hard. Thank you to Eleanor, Peter and team – Our new remote garage doors for our strata complex have given it a beautiful new lease of life. Thank you from our residents.
PT Doors continues to provide exceptional service every visit. They are friendly, efficient and treated our job with the urgency required. I would highly recommend them to anyone for their garage door needs.
Excellent service from the time I called to enquire till the new motor is installed. Eleanor and Matthew was so customer oriented when answering questions. Dave and Rueben was so efficient, professional and helpful. PT Doors is the company to go for when you have issues with your garage door
Excellent service from start to finish. Very happy with our new garage door.
I called Eleanor from PT Doors and she is such a lovely lady and very helpful.. She organised a technician to come out on the Saturday night (after hours) and he arrived within 90 mins.. fixed the garage door and he explained to my husband that the motor was on its way out.. I recommend PT Doors highly.
The experience with PT Doors was great. They were always professional, returned calls promptly and turned up as scheduled for the quote and installation. We were very happy with the service and love the new door. Many other companies that we phoned to get quotes did not ring back or just did not turn up or did not install tilt doors. We would definitely recommend PT Doors.
I called this company Sunday evening and left a message and to my surprise by 8am the next day they returned my call and booked an appointment for 1:30pm; by 1:45pm my garage door which had fallen off, had been re-hung and the motor was up and running again. Efficient to the extreme and a master in their field! Highly recommended. I know who i’ll be using in the future. Thanks PT doors.
Dealt with PT twice now and every time they’ve left us 100% satisfied. No need to look elsewhere for your garage door specialist. Thank you!
PT Doors were professional from the first enquiry I placed with them. Their follow through was thorough and turned up when they said they would. We’re really happy with the garage door installed and their quote was very competitive. I would definitely recommend them.
What fabulous service called in the morning installed couple of hours later. Dave and offsider did an exceptional job both so friendly and fast and efficient. Would recommend to anybody 😊
Excellent and honest, I cannot recommend them highly enough.
PT doors were punctual, friendly and efficient. I would highly recommend their services to others.
I’ve used PT doors a number of times. They revitalised an existing door and added a new one. I’ve also used them to service the doors over time. I’ve always found them very responsive. They arrive on time, keep everything clean and tidy and the doors continue to operate well. Very happy to recommend them.
Very efficient and fast service from the time I phoned to the completion of the job. All employees were extremely helpful and courteous. I have no hesitation in recommending PT Doors!
Very happy with the quality of the roller door and no fuss with the installers. I got the Merlin MyQ MR865 operator and it is so quiet. The phone App works well also. Top service all round . . . 5 stars
The two service staff that turned up were prompt, efficient, pleasant and very informative. Great service. Thanks
Tim was fantastic. My roller door is fixed. Most impressed All fixed. PT Doors were fantastic.
I recommend PT Doors.
On time, efficient friendly service. Replaced our old noisy motor with a whisper quiet model, very happy. Would recommend.
Good afternoon, I would just like to say a very big thankyou to Peter who attended our complex this morning to look at 3 elderly ladies garage doors re their remote controls that were not working……Peter was very helpful in showing the ladies what was wrong and had the doors operating in no time…..so there are now 3 very happy ladies.
PT doors responded quickly and professionally. I look forward to having them service annually. Highly recommended!!
I recommend PT Doors.
I would highly recommend PT Doors, excellent service, professional and friendly, response time and good quality products.
Many thanks to PT Doors for the installation of our garage door. They were very reliable and professional from start to finish. They take the time to ensure customer satisfaction (something that can be hard to find today). We couldn’t be happier and have no hesitations in recommending their five star service. Thank you PT Doors!
I would recommend PT Doors.
Recently I had my garage door serviced by Dave and Steve. They were honest, experienced and down to earth guys. They finished the job quickly and made sure I was happy with what they proposed. I wouldn’t hesitate to recommend them for all garage door servicing.
I am happy to attest that my experience with PT Doors has been nothing but a delight. From the moment I called to ask for a quote they have been courteous, attentive and efficient. Their people arrived on time every time, left the place cleaner than they found it And the door looks terrific. Couldn’t ask for a better experience Thanks Melissa, you have a great team
Can’t recommend these guys enough, from the first phone call right through to the installation, they were professional in every way. The quality of their work was spot on. Dave the installer was terrific as was Melissa in the office, the whole experience was a 10 out of 10!!
We’re really happy with the 3 doors installed. The installation is very high quality and the site of installation was clean and tidy.
We recently used PT Doors for a new roller door and motor. I was very happy with PT Doors. I arranged for a measure and quote and the gentleman arrived in the time quoted. I asked him many questions which he happily answered. I was happy with the quote and rang PT Doors back, PTDoors arranged a seconded measure (measure twice cut once). The guys that installed the door arrived in the quoted time. The guys that installed the door were great, they answered all my questions and happily explained ho… Read more
I have used PT Doors twice, first to have automatic door openers fitted and again for a routine service. I highly recommend them. All staff I have dealt with, from booking to the technician were knowledgeable and highly professional. The service was prompt and affordable.
I found PT Doors prompt in making an appointment. They went out of their way to make sure I was not put out and spent the time explaining what the issue was with the door. Highly recommend them.
At the outset, the service approach by the technician was exceptional. How absolutely refreshing to have someone come to fix a problem and not create anxiety. The workmanship was really top class and the minimum cost approach was suggested by and taken by the technician. Having been in the customer service business for forty years I sometimes think I am too demanding, well PT Doors definitely silenced my concerns with exceptional service, highly recommended.
Door cables broke on my way to work. Rang Pt & they organised repair next day. Arrived on time, explained repairs & carried out repairs. Fixed other minor problems at no additional cost. Very happy with repairs & price. Highly recommended.
Thank you PT doors. The staff especially Melissa was extremely helpful and friendly, and Dave arrived on time and fixed the problem. Very happy to recommend PT doors to everyone- good job.
Fantastic service, reliable and easy to communicate with.
Can’t recommend these guys enough, from the first phone call right through to the installation, they were professional in every way. The quality of their work was spot on. Dave the installer was terrific as was Melissa in the office, the whole experience was a 10 out of 10!!
Looking back regarding the pre and after installation of the PT Doors automatic garage door motor, I can say that the people I spoke to before and during the installation were very professional and consistent. The system was installed well and required instructions were explained clearly. The technician did not stop working so the job was completed on time. The system is currently working ok, and I am just hoping that it will last as expected.
Just wanted to let you know of the excellent service we received today from your technician Steve. He arrived on time & sorted out our problem very quickly. We had a new Garage door opener installed & are very happy with the product and the service we received. Please thank Steve for a job well done.
Called for a quote to install 2 motors on 2 garage doors. The tradesman showed up on time and completed the job quickly and efficiently. He answered all of my questions, was friendly and professional and cleaned up after himself. On top of all this I got a great discount without even asking because I had two garage doors done. I would happily recommend PT Doors to anyone.
We’re really happy with the 3 doors installed. The installation is very high quality and the site of installation was clean and tidy.
Dave was awesome the job was completed professionally and quickly. He is so friendly and helpful.
I am happy to attest that my experience with PT Doors has been nothing but a delight. From the moment I called to ask for a quote they have been courteous, attentive and efficient. Their people arrived on time every time, left the place cleaner than they found it And the door looks terrific. Couldn’t ask for a better experience Thanks Melissa, you have a great team.
Very happy with the professional friendly service provided by PT Doors. They booked us in promptly for the job, even phoned us when technician was only marginally late – exceptional service.
PT Doors were excellent. I would use again and recommend to others.
PT doors were absolutely outstanding. Was recommended to them via a post I placed on “Everything Sutherland Shire”… I messaged them and within honestly 10 minutes they called me, quoted me and booked me in for a few hours later. The quote was very well priced compared to other companies I have used… and the professionalism and understanding displayed by Melissa was honestly out of this world. It gets better… I was booked for the afternoon though an hour later… one of their technicians had fixed … Read more
Very happy with the service from PT Doors. Prompt service, everyone I dealt with was helpful and knowledgeable and they fixed my broken door at a reasonable cost. Definitely recommend.
Thank you to Matthew for being so efficient, coming to our rescue last minute to fix our door!
Thanks Melissa and the Team at PT Doors in relation to my insurance claim to my garage motor. Communication and service was impeccable.
Thank you to the team @ PT Doors. You arranged someone to come out so swiftly. Special mention to Matthew who was able to keep me updated the whole way and kept my panic to a minimum.
Great service and quality products.
Great efficient service. Tidy and quick installation. Very professional.
Very helpful and professional. Telephone staff are attuned to the product and ongoing maintenance requirements. Prompt service and knowledgeable, friendly servicemen on site.
I contacted PT Doors when our motor needed to be replaced and was greeted with a very professional team, who made the whole process very simple. Tim the technician arrived on site, and ensured I was thoroughly informed, and well equipped with the functions of the new product. Excellent service and superior product. Highly recommend – happy Customer.
Our double garage door just fell to pieces and after looking around the roller door people, we contact PT Doors who came out the same day and gave us a quote. Everything worked out really worry free for myself and my husband, we parked our cars in front of the wrecked door until PT Doors got on the job. Did not have to wait very long at all for the new door and the great servicemen who did the job, very professional and friendly. Probably the best job we have had done, many thanks.
Really happy with how prompt the office was with booking in the motor installation. Technician exceeded expectations on site.
PT Doors were quick to return emails and quoted/installed a motor on the spot! Steve and Dan were very friendly and professional! Couldn’t be happier!
I recently had to replace my garage door motor. Not only were PT Doors able to book me in for the next day but they gave me a fantastic deal on a new motor, the tech was even a little early and he was very nice and did a great job. I would highly recommend PT Doors.
So happy with the job Tim and Steve have done installing my new door motor. Thank you for the great service.
Punctual, polite and the installation went really well and I’m very happy with the door.
This is a great local business that I highly recommended. They showed up when they said they would and provided me with several affordable options. There was no up-selling, and their quote was very competitive. What persuaded us to go with PT Doors was their friendly and professional approach and commitment to meeting our needs. We are extremely happy with the installation – a good looking door that is whisper quiet.
Top class service from PT Doors. They recently replaced my expired 14 year old noisy panel-lift double garage door mechanism with a new unit which now operates smoothly and QUIETLY. Tim was friendly and efficient. He adjusted the alignment of the door better than it has ever been. He cleaned our garage floor perfectly and took away all the packaging and remains of the old door mechanism. My experience with PT Doors has been faultless.
Happy with the prompt and efficient service from PT Doors.
We had need of an URGENT after hours (Friday night) callout for a damaged large warehouse roller door for a secure Customs bonded site, and the guys not only got there far quicker than expected but secured the door safely and quickly, and then provided a great quote to return and fix the damaged roller door. The repair work was similarly done; quickly and efficiently. We would have no hesitation in recommending the team at PT Doors to anyone in need of professional service.
Excellent service, knowledgeable technicians and able to provide recommendations.
Excellent service, quick response times and most professional trades people. Would recommend them PT Doors.
Would recommend. Excellent work.
Would recommend PT Doors.
Excellent service received from technician on site.
Had a broken cable for my door and called on Thursday pm and they scheduled a time for the repair for the next Monday – very quick. The technician (Tim, I think) was efficient and on time and all is now good with door, nice and quiet also.
Great communication and excellent service for a reasonable price.
Great service always. Peter was knowledgeable and friendly. Garage door works so smoothly after it’s service.
Great Service and Communication. Starting from the admin staff to the installers. Highly recommend.
I needed an emergency garage door job done within a week and all other companies said 3 weeks to make the door etc. PT Doors staff and in particular Eleanor were amazing and understood my emergency and got it all sorted for me in the time frame I needed. Professional job, friendly, understanding, and the price was fair too. Wouldn’t use anyone but PT Doors again if needed.
A very competitive price, excellent tradesmen and very pleasant and helpful admin staff.
Dave and his assistant were punctual and cleaned up after they completed the installation of my new garage door. Dave spent the time to ensure that the codes were entered correctly and talked us through the operation. 5 Stars well and truly deserved.
Great garage doors. Efficient service. Can be recommended.
It’s an absolute pleasure to write a review for PT Doors. This is the first time I have dealt with this company and I can genuinely say their level of service is second to none from start to finish. I was most impressed with the quick response times, quality of workmanship and overall ease in dealing with PT Doors. The impeccable service started from the moment we booked PT Doors to install two new garage motors, which broke down on Saturday. The callout was logged with Eleanor first thing Mon… Read more
Amazingly efficient service. Called up this morning to have my garage door unit serviced and had a technician booked for the afternoon! Arrived on time, professional and very helpful!
Thank you for a great installation of door openers and one new door in Coogee. Very happy to recommend your company on both service and price. 5 stars ✨
Anthony arrived on time and did a very good job servicing the door. He seemed very knowledgeable on roller doors and pleasant to deal with.
Just like to give a big plug for PT Doors. I had a small problem with a garage door after they installed a new opener for me. They have just been and fixed it – on time and without charge – great service – highly recommended.
Just had my B&D Garage motor replaced at my place by PT Doors and they are amazing 5/5. Prior to this company I tried arranging it with another company and they were terrible to deal with so I cut them short and found PT Doors since it had such great reviews. From the second I rang PT Doors, the woman I spoke to on the phone was great and easy to communicate with, she double checked all the information, emailed me a confirmation date and rang me a day before arrival to confirm times. Day… Read more
These folks are amazing. The showroom is great with so many assorted designs to see and really make an informed decision. The office staff are great and know exactly what they are talking about. The servicemen are polite and helpful and clean up after themselves.
I had an issue with a damaged garage door which would not close, rang these guys and Anthony turned up on time and was able to address the problem with a minimum of fuss. Very impressed with him and now obtaining quote for a new door.
Thank you for your prompt friendly and efficient service. It has been a pleasure to deal with a business that provides great service in particularly your punctuality. We would certainly recommend your business to others.
Thank you. Service from all the staff has been excellent. I’m glad that you service the Eastern suburbs. Your price and customer care runs rings around our local service agent. 5 stars ???
Just want to say a big thank you for fixing my garage door, the boys was very good at what they do and had an awesome attitude in getting the work done.
We were very happy with the service we received from the initial service call to installing of a new roller door excellent service thank you.
Had a problem with the door which PT Doors fixed promptly and efficiently.
To the team at PT Doors, Just a few words after having our new doors fitted today. We had good service from all staff involved (office, quote, fitters) throughout the whole process. A very pleasant experience and a great result. Would recommend PT Doors to our family and friends, thanks again Steve and Will Ashkenazi.
Just had my B&D Garage motor replaced at my place by PT Doors and they are amazing 5/5. Prior to this company I tried arranging it to get done with B&D company them selves and they were absolutely terrible to deal with so I cut them short and found PT Doors since it had such great reviews. From the second I rang PT Doors, the woman I spoke to on the phone was great and easy to communicate with, she double checked all the information, emailed me a confirmation date and rang me a day before ar… Read more
This company is absolutely awesome. Everyone I spoke to was polite, efficient and extremely helpful. I rang one day and due to me wanting the job done as soon as possible, they fitted me in the next day. The installer turned up on time and completed the job timely, cleanly and very professionally. I would recommend this company to everyone. Thank you so much to all the staff.
Thank you for excellent repair on our garage door. We should have looked you up sooner would have saved us from dealing with unreliable, untrustworthy, money hungry and pushy people from Riverwood!!! I will certainly recommend you guys to anyone with garage problem and David and your new apprentice certainly take great care in explaining the problem and taught me how to look after minor details about the door so thanks.
Our garage door jammed we were stuck with both our cars inside.. Nobody else wanted to come on the day or told me the job is too big for one person. PT made time for me and one person fixed what like a difficult job, in no time. I recommend them highly.
They are a very good company and very approachable client service- Peter and Karina are trustworthy and will only recommend service / parts which meets the requirements and budget of the client – they think of their customers all the time – I very much recommend them.
We found the installation staff to be professional, polite, on time and trustworthy on guiding us on which product to install that suited us.
I am writing to thank you for the prompt and thorough service on my Merlin door mechanism. I have had no problems since its install 2 years ago, however your experienced staff spot areas that could potentially be problems and fix them as part of the service. I love my Merlin Roller Garage Door and highly recommend the PT Doors Team. From the Office to the Garage Door!
I really appreciate that you were able to have someone come out so quickly. Dave was great.
I recently had my garage door serviced by PT Doors and was very impressed with the service I received. The serviceman arrived within the allocated time frame, was professional, polite and did a great job repairing my garage door. I would highly recommend PT Doors.
I wish to recommend the team at PT Doors for their complete all round service and customer management. I called the company earlier this week when my garage door jammed in an open position thus requiring an urgent repair. I spoke to Eleanor who rearranged the staffing schedule to assist me in receiving same day service. A couple of hours later as arranged with Eleanor, Scott and Craig arrived and fixed the door problem and additionally provide a regular maintenance treatment at no charge. All st… Read more
I would like to thank you all for the great and friendly service that your company has provided to me. From the first phone call to the office I spoke to a lovely lady who was very friendly and helpful. Then the two gentleman who came to my home who not only fixed the problem but showed me how to avoid the same issue in the future. It is quite evident they both seem to enjoy their work. From the moment they arrived they had me laughing with their banter. I would definitely call again and… Read more
Pt doors have been fantastic just had a door installed on a 7unit 2shops complex took us a while to get finalisation as we changed strata companies but our quote stayed the same and they were very accommodating with us ,the door works a charm, looks great, all owners are happy. The office staff have been more than helpful whenever I rang with questions and none of this I will call you back with no return call. Peter and Scott installed door last week and every time I went to garage were working … Read more
Both reception and installer were friendly and professional, which is a hard trait to find in trades companies these days! Showed up on time and completed quickly. They use and recommend Merlin products. So far so good, the garage door motor is very quiet and smooth. Comes with a 7 year warranty whereas other places were only offering 5 years. Also servicing is provided. Thank you PT Doors!
Excellent service, quick response times and most professional trades people.
Good service. I recommend this company.
Dave and Scott were fast and efficient and would highly recommend them and PT Doors.
I called the office and spoke to Matthew and Elle who both helped me with my problem over the phone. I rent and didn’t know what to do. Both the office staff were able to talk me through different processes to get the motor to disengage. I got the real estate to call them and they sent Dave. He got it working and it has been great since. Thank you all very, very much.
I’d just like to say …..PT Door’s level of service was outstanding – from taking the initial emergency call outside standard office hours to the quote and final installation. Everything ran so smoothly. I will be recommending PT Doors to anyone who needs assistance with their current door or needs a new one.
Very quick and helpful. Dave knew his stuff and based on his advice I have gone back to the manufacturer and previous installer to try and obtain a refund on the poor door quality and installation. These guys helped me ensure my door works better than it ever has.
We replaced all the garage doors in our apartment block – 16 in total. PT Doors were professional from the outset. Quoting was very clear, they were quick to respond, could answer all questions and best of all, didn’t close down over Christmas/January. Everyone I dealt with was efficient and very helpful and the doors went in with no fuss whatsoever. They also look great! I highly recommend PT Doors, particularly for big jobs like ours.
Earlier this week I encountered the problem of a broken automatic garage door and a car stuck inside the garage. Ringing around businesses that apparently repaired garage doors I’d found 1 whose phone was no longer connected, 2 who didn’t have anyone to answer their phone and 1 that advertised same-day service but when I requested same-day service added another 50% to the price they had already quoted. Imagine my relief therefore when I called PT Doors and spoke with a very pleasant woman who a… Read more
I just wanted to thank you so much for your excellent service in fixing my mother’s garage door. The ladies on the phone (I rang twice, because my mother was stressing) were very understanding and helpful. The man who came out was very professional, friendly and took the time to explain things to mum. Thanks again I have no hesitation in recommending PT Doors to family and friends.
PT doors were exceptional, on time and excellent customer service. Was really impressed.
Thanks for the great service – rang just before Christmas with a request that was carried out immediately – they even sourced my product quickly and installed the same day!
Very impressed and thankful. Two days before Christmas our garage door motor fails with my car stuck inside. Rang several dealers within my area all were already closed for the festive season…all except PT Doors. Thanks Peter for coming out on your way home and thank you Elizabeth for your help. A life saver.
I dealt with 3 other door providers (which were slow to respond, some no response at all) before being referred to PT Doors by a friend at work. PT Doors we’re great to deal with from start to end. They delivered exactly what we requested, at a reasonable cost as well. The staff at PT are also friendly and responsive, and I without hesitation I post this recommendation.
It was very pleasant experience. Very happy with your service and outcome. Big thank you again to everyone at PT Doors
PT Doors replaced my aging tilt garage motor with a new Merlin motor which is running smooth & very quiet. Peter & his team have done a great job. Very professional service all round. Highly recommend.
What a pleasure to do business with a company like this. Our garage door failed on a Sunday afternoon. They were able to fit me in and come first thing Monday morning to fix the problem and allow us to access a car stuck in our garage. Peter was a friendly and capable guy who also realigned the door so it operated smoother than it was previously. I would recommend these guys to all my friends.
Excellent all round service. I highly recommend PT Garage Doors at Menai for all your garaging needs. Prompt, friendly and knowledgable. Do not hesitate to call them.
I had an issue with the alignment of my door (installed by a different supplier). Came across PT Doors by chance. Admin staff were very accommodating in setting up an appointment. Craig was prompt, professional and provided honest advice. I have absolutely no hesitation in engaging PT Doors again in the future.
Top service, and fair price! Craig, the gentleman came to fix my door is very professional and very honest, Well done!
I just wanted to say a massive massive thank you for sending Dave out to fix our Garage Door today!! I really am so grateful that you managed to send someone out so quickly and Dave was fantastic. Not only was he a lovely lovely guy but after he fixed the door he took the time to have a look over it and noticed quite a few other separate issues. The door is like a completely new door! It’s gone from clunky and loud to sleek and smooth. Considering there were several screws missing from… Read more
I searched garage door service providers in Google a couple of weeks ago (my garage door which has been playing up in the last few days) and found some good reviews on PT Doors. After comparing with other reviews I decided to ring PT Doors. I rang at around 11AM and hoped someone could come in the next few days. It turned out PT Doors could send someone on the same day and at 2PM came Craig with a smile and started servicing my garage door promptly and efficiently. Everything was completed i… Read more
As we have a lowish garage roof PT came twice to do their check measure and provided us with a custom installation that gave us more headroom. Work was done quickly and efficiently. Installers were very polite, cleaned up after themselves, provided us with clear operation details and handed over an informative product brochure at the end of the installation. In a building industry climate where most tradies just don’t seem to grasp the concept of ‘service’, PT Doors shone through.… Read more
Over the last week I have had the pleasure of dealing with a few of you, particularly Matthew, Eleanor, Elizabeth and Cameron, and have nothing but the highest praise for you. Unfortunately my current circumstances are not smooth sailing and this is and was of no consequence to you and your business. However, you made it your business to ensure you showed genuine kindness. I’ve no doubt your service is always as efficient and effective as this, but the particular and genuine empathy and… Read more
My first time dealing with this company. I have found them to be very helpful and prompt. The quality of the doors and motor was excellent.. All the staff i have dealt with were fantastic.
Great service and product provided. The staff – Tim the installer all the way to the admin staff were amazing and helpful with great communication. It was a difficult install (old tilt door) and very happy with the outcome. Cannot recommend them enough!
I found them to be professional, they have their own dedicated admin staff to answer calls & emails and were very knowledgeable and helpful. Craig who came out worked in the rain, and did well to fit the motor with little room for error due to the limited space in our carport. His work was clean and meticulous with his wiring and servicing of our roller door. Their pricing is competitive and they re-sell Merlin products, which I think is superior to other products when it comes to IP weather rat… Read more
We had tried to install our own automatic garage door with disastrous results. When I rang on Sunday I was assured they could come through the week and even fix it while we weren’t there. Monday promptly they attended our home, fixed the problem and gave us the final instructions to get the door working. I was so impressed with the friendly professionalism, trustworthiness. The price was also very decent. I would recommend this company to anyone.
Excellent service prompt reliable and very professional, we would recommend the company to anyone.
Yesterday, Cameron came to install a new motor for my garage door. I found him extremely professional, friendly and competent. The work was completed efficiently and quickly. I would also like to commend Elizabeth in the office for her friendliness and helpfulness. It was great that she rang me to advise of a delay in the time that Cameron was expected. In all, my experience with both these representatives from the company made me much more likely to recommend PT doors to others.
I am happy with the completed work, and it came in under the quote because the tradesman who attended to do the job came up with a cheaper solution (than the solution that had been quoted) to rectify one of the issues
Absolutely thrilled with the servicemen Peter and Craig. Great Job.
Many thanks, for your help, Eleanor. It was so refreshing after a week of being messed round by one of your rivals.
Can I just start by saying PT Doors have exceptional customer service. Out of 3 companies I got to quote for a new garage door they were the only ones to actually show up when they said and to send me my quote within days. I live in a strata complex and have had issues with strata, Elizabeth has been very patient with me changing requirements. Nothing was a bother. Tim was very thorough with teaching me all I needed with my new door and how to register for the warranty. I work for a Real Estat… Read more
I just wanted to say thank you so much for all your wonderful help. Elizabeth is outrageously good at customer service. She went out of her way to find out the exact details of our problem and her friendly, ‘can do’ attitude was just so lovely. Also, Cameron is clearly an excellent technician. He knew what the problem was right away and we had our garage door working again in no time. Thanks again!
PT Doors always do a good job and have used them many times now. Service always good and staff great.
Nothing was too hard, even with the problems on my end. Great service and on time. Office staff and serviceman were fantastic and cheaper than first quoted.
“PT Doors have excellent product knowledge, actually being better informed than Merlin marketing it seems on Merlin products. The work was done promptly and efficiently. I would recommend them and use them again.”
I would definitely vouch for PT Doors on the service they did.
The work was fast and good and have already recommended PT Doors to my friends. Very happy with their service.
We are an existing customer and have used PT Doors for a number of years and are very pleased with them and their service
I have been with PT Doors a while. I received a new motor and they were efficient, punctual and the motor works well.
I was referred to PT doors from a friend. The staff were very good, answered all my questions and cleaned up very well.
Dealing with PT Doors has been a breeze. The service and quality of their products is exceptional.
Peter was awesome and lovely. The office staff got him to me ASAP and he helped me with my issues. I would recommend PT doors to everyone, especially if you have an emergency.
I had a problem with my door and the office girl fixed me up straight away with a serviceman, Cameron, who was very prompt and explained everything to me right away that needed to be done. Excellent Service and definitely have them back.
Congratulations to all at PT Doors. The friendly and professionalism shown from the office girls through to the excellent servicing of my garage door was exemplary. A special note of appreciation to Cameron who serviced the door. On time, smiling, knew what he was doing and cleaned up thoroughly afterwards. A great ambassador for your company.
I was impressed by your efficient, prompt, friendly service in repairing our door lifter. I hope to come back to you when we eventually need a replacement.
My English isn’t very good and couldn’t find someone to help me. My daughter in Law went on HI Pages and PT Doors answered my enquiry. Elle called my Daughter in Law very quickly and got the service man to me straight away. No one else cared but Craig did and fixed my door and was very helpful. I would recommend PT Doors to everyone.
Had my yearly service done on my door and motor. Tim was on time and looked after my door. Elizabeth explained the service to me and was everything as promised.
Cameron was a cool serviceman. Did a great job. Office girls were great and can’t Complain about anything they all did. Will tell everyone about PT Doors.
Yesterday your serviceman visited and did a wonderful job. Our door is just over one year old. It has low head room and a heavy door. The cables on each side of the door have been fraying badly. In April, they were replaced by the manufacturer and within a month had started fraying again. When I spoke to the owner of the manufacturing business, he said that nothing can be done and that they deal with about 15 of these cases every week!! Before the door was installed there was no menti… Read more
A HUGE Shout out to PT Doors for installing a great garage door when every other company said it was impossible. Karina & Peter worked hard to make it happen and I now have a whisper quite door that was just too hard to install for any other company. This is the 3rd property I have use PT Doors and recommend then highly to you. 3 cheers for PT Doors.
Thank you for the prompt action on servicing my garage door and replacing my weather seal, very quick and professionally done within a good time.
Just had a new merlin motor installed today and works incredibly well and is very quiet. They turned up on the dot and the guy was very nice and installed it, and even took away all the old motor and metal tracks, what more do you want. I now see why such positive reviews. Thanks heaps PT DOORS.
I’d like to take this opportunity to thank your staff for their courteous and helpful attention to my need for urgent assistance to access my garage and to repair the door. I will certainly recommend your company to anyone needing assistance.
I’d like to give you my praise on the services of your employee Craig, who attended my home to install and service my garage door motor. Craig was punctual, polite and very professional. He was efficient and the job was done with much expertise and knowledge. Craig is to be commended and is a valuable asset to your company.
Thank you for installing our new garage door. I would like to officially recognise Cameron and Craig on the fantastic work they did, their professionalism and tidy work will definitely be a recommendation to family and friends.
Great job done by Peter and Karina with my garage door. Very professional as well as great customer service – highly recommend.
Just had Tim come over and fixed my door on the spot, great service would highly recommend.
Fast efficient business. Turned up on time, measured and quoted that day and came next day to do the work after parts were ordered. Great service, thanks!
We went with PT Doors for our garage door. I was very happy with their prompt service. They were a great company to deal with. Highly recommended!
I just wanted to let you know that I was very pleased with the work done at my home yesterday. Elizabeth was great at letting me know what would happen and when and the young men (Peter & Cameron) who turned up (on time) were efficient and helpful and completed the task beyond my expectations. Thanks so much.
Can’t thank the lovely staff at PT Doors enough, the “wrinklekids” 48 year old broken tilt-a-door has now been replaced and the 89 year old that expected it done almost instantly is now a happy happy boy. Thanks to the lovely Elizabeth and Eleanor for their patience and understanding
Just wanted to send a little thank you for your great work in replacing my garage door motor. My first point of contact was with Elizabeth on the phone, she was so good at what she does. She was friendly, courteous and listened to my problem and quickly providing options for my non working garage door motor. I couldn’t believe that she was able to fit in my job for the next day, especially after calling a couple of other places who either didn’t answer their phone or couldn’t offer a se… Read more
I was ready to fully replace the garage door after hitting it with the car. PT Doors offered up a repair solution for about 1/5th of the price. Prompt service and they did a great job.
I was very happy with service the gentleman that came out was not only very pleasant but very helpful.
After being recommended to me by a mutual friend I had the pleasure of using PT Doors to change the motor to one of my garage doors. Despite the fact that the old motor was very close to the side wall with little room to move PT Doors managed to successfully replace the old motor without the need to take the whole door down. I found the entire ‘PT Doors’ team including the office staff highly professional, reliable and extremely helpful always ready to go that little step further to satisfy t… Read more
Prompt with their quoting service. Job has now been completed. I was very satisfied with the job. The installers that attended were professional and offered good customer service. I would use them again and would recommend others to do the same.
Thank you for your prompt attention to my garage door problem. The matter was resolved in one day thanks to the diligence and competency of the tradesman from PT Doors. He attended in the morning and identified the problem then returned in the afternoon to resolve it. I would like to commend PT Doors for their great customer service. The office staff were very professional also. I would strongly recommend their services.
Awesome customer service given I imagine Corinne would have been dealing with home issues right when I called. I will definitely be booking in my business for a new opener first thing tomorrow. Great service. Really helpful. Knowledgable and relatable. Your instant fix and responsiveness was very much appreciated.
Excellent customer service from start to finish. Door installed perfectly on the day it was promised. We had four prices for the door and PT’s price, although not the cheapest was competitive. We shall certainly be using PT doors again.
We had PT doors attend to install a new motor a my panel lift door, the guys turned up on time and did an excellent job, they noticed that the door was a bit noisey so they spent addional time fixing the issue which was not even related to the Quoted work they were there for, many thanks and would highly recommend PT doors.
I’ve got old garage roller door installed with an auto door opener by PT Doors. Their service was quick and excellent.
I can recommend PT Doors who replaced my garage door. The product and service was first class.
Thanks for sending the guys to fix our garage door. They’ve done a good job with short time and all seems to be working well. Finally thanks to you for all the help with quotation and follow ups. You offered a fantastic customer service via phone and emails compare to others we contacted earlier on so well-done.
Thank you very much for the garage door installation at our residence recently. We are happy with the garage door installation and the operation! It’s great, professionally done and friendly service! Certainly, we’ll recommend PTDoors to family and friends! Again, thank you very much!
Just a quick thank you to Karina, Peter and the whole team at PT Doors. After initially contacting the major door suppliers who all said the job was ‘too hard’; Peter and his team were the only ones that were prompt, came to the table with ideas and importantly solutions to make my install work. They won the work and the install is fantastic – We couldn’t be happier. Thank you PT Doors.
Thank you PT Doors for prompt After Hours service on Sunday, when my garage door got stuck open, leaving my house unsafe with bulging door roll looking as it was going to crash on my car. PT Doors were the only people who responded to my calls. They travelled a long way, arriving as promised within 1.5 hr. With a few experienced maneuvers my door was brought back to a reasonable shape and again obediently closing and opening as it should. I am grateful for your service which was professional… Read more
I had a garage door installed that was never successful (purchased from another company) I also had two different companies look at my garage door with little or no help on how to fix the problems. After speaking to PT Doors and within a couple of days a knowledgeable technician arrived and for the 1st time I know have a quiet, safe and efficient garage door. I wish I would have found your company earlier. I have no hesitation in recommending you to family & friends. Great job..well done to a… Read more
Thanks PT Doors for your great service. Friendly professional staff, fixed the problem quickly, I was able to pay by Amex on the day.. Very happy.
“THANK YOU” to you, Peter, Andrew and Craig for the job well done …. greatly appreciative of what Peter and Andrew had done for me beyond what were requested in order to reinforce and safely secure the garage door.
I would like to thank you and Peter for the excellent service provided by PT Doors yesterday. Key Points · Peter arrived on time and immediately proceeded to diagnose the problem, explain the solution and got to work replacing the failed door opener and repairing the broken hinge. · Peter was courteous, professional, quick and thorough, explaining the operation of the new door opener which was superior to the old one it replaced. The 7 year warranty is reassuring. · The door operation i… Read more
PT Doors offers a service that is highly professional in every aspect. The team run a most efficient and streamline operation. From initial contact, the service booking call and ensuring onsite work are handled with courtesy, precision and a genuine consideration to individual client needs and circumstances. The consultant technicians are punctual courteous, knowledgeable and determined to guarantee the “BEST” and cost effective outcome for the client. Job quotations are fair with all… Read more
I would like to thank yourselves and Andrew (service /installation person) for the great service you have provided in my dealings with you all for the captioned items. Andrew visited today for the installation & was very prompt, called me 30 minutes prior to arrival, arrived on time and was extremely professional and courteous during the installation and instructions he provided on after care, warranty of the product etc. It is a pleasure to deal with such a professional organisation. Well done … Read more
If there were more than 5 stars I would vote it. The hinges of my garage door had fallen apart. I contacted PT Doors at 3pm and by 9am the following morning my garage door was as good as new. Prompt, phenomenal and very honest with their work. The price was fantastic. Thank you so much to the team at PT Doors.
Excellent customer service, arrived on time, installation was fast and efficient. Full operating instructions explained – received a folder containing all the information required for future reference. A great company with professional service – just brilliant – highly recommended.
Thank you for organising the serviceman Andrew for me. Just wanted to provide some feedback to you; He was on time, he worked very efficiently, he explained as he went, he was polite and chatty and he cleaned up afterwards. He’s a credit to your business and please pass on my feedback to him directly. I’ll be recommending PT Doors to our neighbours and family.
This is the second time I have used PT Doors, once for new springs and recently for a new motor. I would recommend them highly as their prices are very competitive and their service is second to none. Both times they came within a day of me accepting the quote. They explained to me what they were doing and didn’t mind me asking stupid questions. Well done PT Doors.
I just wanted to let you know that I was very pleased with the service which Andrew provided. He was thorough in checking all the other hinges on the door and he went above and beyond by explaining all the things that I needed to look out for ie when the coil snaps and even how to get the door open manually should I need to. So thank you very much to him for taking the time to explain things and provide such an excellent service. I will have no hesitation to use PT Doors again or refer you to… Read more
We are pleased with the service of PT Doors. The technician arrived on time and gave us accurate information on how to fix our problem. He installed the Merlin garage door system and provided us with wireless units to open and shut the doors and 4 key ring remotes. The new motor runs so smoothly and quietly, we are very satisfied. He also took the old motor and railing away to be disposed of. Fantastic! The job was completed in a professional and efficient manner. Thank you.
There was a problem with my 24 year old garage door motor so I looked on the ‘net and found PT Doors. Peter arrived on time and was friendly and professional. He made an adjustment but quite rightly pointed out that it wouldn’t be worth sourcing old parts and a new motor would be best. Andrew arrived on time to replace the motor. Again, friendly and professional. I can’t fault PT Doors at all and certainly recommend them.
Wow, Wow, Wow – We had a case of the fender jumped out and pushed the garage door in : 1145 Pulled truck into driveway 1146 asks if there was side access unfortunately not 1147 pulls up door from front top about a metre to get access (we couldn’t even move it) 1148 unscrews 2 of the brackets holding on the track 1149 lifts door the full way 1150 drops door down and inserts in track 1151 rescrews in track 1152 checks rolls OK 1153 lubricates door 1154 accepts payment by eftpos 11… Read more
Andrew was on time, friendly & corrected the problem with “both” of the doors as the other one started playing up this morning. The support brackets on the guides were both split & after some initial fault finding Andrew spotted the problem & repaired them both without much fuss, he commented after the trial operation he was not completely happy with the motor mounting & fixed that as well. Reset the operation of the doors, tidied up & made sure I was happy with the outcome. Once again, no fu… Read more
At RSL LifeCare, Tobruk Village, we are more than happy with the service provided. The staff from Receptionist who answers our calls to the guys who come and service are always professional yet friendly & attend to the needs of our Village promptly. I would highly recommend this company
Peter & Karina were both very friendly, helpful and efficient. The Service provided from the beginning to the end of the process (ie. Installation of two M650 EVO Garage Door openers) was outstanding. Installation was very professional , timely and trouble free. Would gladly recommend PT Doors to my Family and Friends.
Thank you to all the staff I have dealt with at PT Doors. In particular, thanks to Peter and Andrew for not only their professionalism, but their friendliness and good humour in light of the tricky installation that lay before them. I’m thrilled with the look and the operation of my new garage door and the clean and tidy garage I was left with. I wouldn’t hesitate to recommend the company to anyone. Special mention also to Vicky, who was great to deal with over the phone.
We are pleased with the service of PT Doors. The technician arrived on time and gave us accurate information on how to fix our problem. He installed the Merlin garage door system and provided us with wireless units to open and shut the doors and 4 key ring remotes. The new motor runs so smoothly and quietly, we are very satisfied. He also took the old motor and railing away to be disposed of. Fantastic!
I received an immediate email response after I sent an inquiry even though this was over the Christmas period. They contacted us directly and had someone out to us that same morning. The staff member was very friendly, professional and prompt. Peter explained everything and the prices were very reasonable. I would recommend this service to anyone.
Hi, I recently had the weather seal on the bottom of my garage door replaced by PT Doors. Not a big job, I know, but we were frustrated at trying to find a company who would/could do it, including the manufacturer of the door. Andrew, the installer, and Vicky in the office were extremely courteous and helpful, and I have no hesitation in recommending the company.
PT Doors was really good they came out promptly and I’am very pleased with them. They even offer a cheaper alternative of just fixing the garage door instead of replacing it.
Our garage was having trouble opening and closing and we needed to get it fixed asap because we are selling our home. I happen to find PT Doors via Facebook and reading positive reviews. I thought why not. Guys came over to have a quick look at it as they were in the area. He told us what was the problem, gave us ideas & solutions and said they will send quote asap. It was lovely to chat with someone who is openly honest. So after receiving the quote, it was a honest & reasonable price which we … Read more
I discovered PT Doors after a typical Google search. After reading their website I decided to call their office for further information. After receiving advice to send photographs of my broken garage door lock I did as instructed and within a few days received a reply that a repair was possible.When after receiving other quotes I decided to engage PT Doors I found the company efficient and timely in their response to my situation. The repairman arrived at my home within the specified time slot. … Read more
Just a quick note to thank you both for the prompt & efficient after sale service. Peter’s professionalism, attention to detail & no fuss attitude shows why your customers will recommend P T Garage Doors as their choice of installers. I will have no hesitation in recommending your business to my family & friends.
I recently had my door serviced by PT Doors and the service was exceptional. The guys turned up at the time promised and had my door back to new in no time at all. The guys left no mess behind and cleaned up the job site very well. So be in no doubt, when looking for a new door or servicing your current door, look no further than PT Doors.
Good Reliable Service! I did do quite a bit of background research prior to engaging PT Doors and found them to provide useful feedback during this time in addition to booking me in within a short notice period. The technician was pleasant & professional and I had the feeling of confidence with installation and that they would try to assist me in every way to get it all running smoothly. This kind of service is always wonderful to receive and so I am leaving a review (not one to leave a review … Read more
To all the staff at PT Doors, From the lovely lady that took my call to the very punctual technician that arrived early and gave me a courtesy call instead of knocking on the door as I had babies asleep. A huge thank you! I called you just before midday and you were so professional and organized a technician to come out before the end of the day. It was a very prompt service and now we have a working garage door again. I would highly recommend you to family and friends.
I would like to thank PT Doors for their amazing job. Call them on Monday and the lady give me a quote and book them in for the next day. They come on time and call me 30 mins prior arrival. Experience with PT Doors just flawless. Very pleased with your service and would recommend you guys without hesitation. Love our new Merlin (really quiet). Thank you very much.
Great service. Andrew at PT Doors fitted the Merlin Tiltmaster MT100EVO door opener. Installation took around 1 hour. quality job, good service, works beautifully. As a bit of intel for other prospective customers, A1 Auto failed to turn up. I had to be at home all day. When they arrived on the second attempt, they declined the job as they advised the door may judder due to the proximity of the door to the wall. A1 Auto service is very bad in general, in my experience.
Extremely professional and very impressive…………. I’m just blown away………….your system and staff are a credit to you all. Within ½ hour of online contact, a very pleasant woman phoned me, asked all the right questions, advised me of the options and costs thereof, convinced me which option was likely to be the best outcome (and she was right). The following morning I was contacted by the installer 15 minutes prior to arrival (as arranged), we met on site and he made a point … Read more
I would like to thank PT Doors for their great ongoing service. We have had a few issues with our door, and they have never hesitated in returning to fix the problem. The servicemen are very efficient and knowledgeable, and have rectified any problem that arose. Would highly recommend them!!!!
PT Doors has fantastic service! I have had PT Doors out twice now. The first time to install a new ‘quiet’ garage door opener and the second time to install a receiver on our gate, so that the old gate would work with the new remote. Both times I was given a next day 2hr time frame for installation, they were on time, and the quoted price was what I was invoiced. The invoices were emailed and I paid electronically. Easy, reliable and very friendly service.
I recently had to replace my garage door motor. Not only were PT Doors able to book me in for the next day but they gave me a fantastic deal on a new motor, the tech was even a little early and he was very nice and did a great job. I would highly recommend PT Doors.
I’d like to thank you for the great service in repairing my garage door on Tuesday. I advised you over the phone that we had a roll-a-door but of course it was a panel door – however Andrew was very good in still having a motor in place and installing it for us. The service from the first phone call through to the installation was quick and efficient and for those reasons I am grateful and would definitely use your services again and wouldn’t hesitate to recommend your organisation to an… Read more
I would highly recommend PT Doors to anyone looking for a professional company, with exceptional staff. They arrive on time, the work is always professionally completed within a good time frame.
Thank you so much for the speedy action in rectifying our door opener problem. Your serviceman was very pleasant, helpful and efficient – the quality of his work is excellent. The Merlin door opener seems to be of a much higher quality than our old one and we have every confidence that it will continue to provide us with a smooth operating mechanism for years to come.
I couldn’t be happier with PT Doors. It was a hiccup free experience, the guys installed an automatic roller door, it took them just over an hour and they charged me a reasonable fee.
I would like to thank PT Doors for their efficient and cost effective new electrics for my garage doors, they are super quiet. I highly recommend PT Doors when considering replacing your doors.
I am very happy with the prompt and efficient service provided by PT Doors and fixing the garage roller door asap, in the case of the emergency we had on Sunday night. Keep up the good work and please convey my thanks to Peter once again.
Thanks so much – I am so happy that I chose to go with PT Doors for the automation of my garage door! The service great, everyone so friendly and easy to deal with, love the product (it’s so quiet!).
Thank you PT Doors, we are very happy with the new motors that you installed for our garage doors. We definitely recommend PT Doors as they are professional, friendly and helpful!
Dear PT Doors, Your service and responsiveness was impeccable! You answered every enquiry and followed up, you were able to install the new motor earlier than I had thought possible and everyone I have dealt with at Pt Doors has been delightful. Thank you!!
PT Doors came & fixed my roller door. The technician was very courteous, helpful & punctual. Their prices are very reasonable. I would highly recommend their services. I would gladly do business with them again.
Recently I asked PT Doors to quote for repairs to my garage door after reading testimonials on their web site. The servicemen arrived on time, were very courteous, helped with my questions, and were reasonably priced. I asked PT Doors to do the repairs and again they arrived on time, their work was very professional and they gave me some tips to keep the door in good shape. I was very pleased with PT Doors and would recommend them without hesitation.
PT Doors gave us exactly what we needed for a good price. Quick delivery and great to deal with.
To Whom it May Concern, On two occasions recently we have had need of your services and on each occasion we have been impressed and grateful for the efficiency of your response and the graciousness of your staff representative who came to our help. Many thanks.
PT Doors responded in a timely manner even during the Christmas/New Year break. The technician who showed up to service our garage door was professional and went beyond just fixing the issue itself to servicing and correcting other issues that I hadn’t even noticed. All in all it was a good experience and I’d use them again.
To Whom it may Concern, I am writing to acknowledge and commend your team for the prompt professional customer service that i recently received. I made entail enquires with a number of NSW major door providers during what i can appreciate is a difficult time of year being the Christmas holiday period. I was quite taken by surprise at the reception and lack thereof customer service that i received from majority of your competitors. I must say though when i made contact with your office, your off… Read more
Great service to install two motors (MR60) to our old roller doors. They rang the day before to confirm time as sometime between 11-1pm… and sure enough they pulled into my driveway at 11:01!! PT Doors did the job quickly, politely and efficiently and the doors work great, very smooth. No problem recommending them.
I have found PT Doors to be highly professional yet friendly, always on time. Always available for assistance. I would recommend this company to anyone they truly are a pleasure to do business with.
Thanks to the team from PT Doors. Their technicians arrived at the time they promised, got the door working again and serviced all other parts. All at a great price too!
My recent dealings with PT Doors was extremely positive. From the first telephone call with Kash who was very helpful and informative to the technician who was punctual polite courteous and professional. The door works fantastically and will be of great assistance to my husband while he is healing from a broken ankle. Thank you. Would highly recommend.
Just wanted to write and say what a great job your guys did on our garage door, they arrived on time and replaced all the bearings and it now runs like new. They were super helpful and would happily recommend them to anyone.
We recently used PT doors to replace our garage door. We were totally satisfied with the job they did and would recommend them.
Thank you for such great service. They arrived on time got to work and left within the hour. It is a VERY OLD roller door and now works like new. Great job.
We have been using the services of PT Doors for a few years now and find their work and professionalism of high standard. I find them trustworthy, efficient and very reliable. I would highly recommend them to other businesses as PT Doors are very helpful and have great friendly staff.
We have found PT Doors to be prompt, dependable and extremely reliable. With pleasure and without hesitation we strongly recommend the services of PT Doors.
During our dealings with PT Doors, I have found them to be extremely reliable, efficient, knowledgeable and courteous to our clients. PT Doors are our first choice when it comes to garage door repairs and we have no hesitations in recommending this company and their services.
We have been using PT Doors for a few years now. We have always found them to be trustworthy, efficient and reliable. The Staff are all friendly and helpful as well. We would highly recommend them to other businesses to use regularly.
I live on the North shore, had a problem with my garage door . . . got in touch with PT Doors, and the problem was resolved the following week. Nothing flash about the company, they just turned up, got the job done, identified a few problem areas which could be an issue going forward and fixed them too. Didn’t drag their feet, got in, fixed things, got out. Just exactly what I was after.
We had PT Doors attend to service our roller garage door and merlin garage door opener. We found the serviceman to be punctual as well as polite in his dealings with us. The work was carried out efficiently and professionally. We would definitely recommend PT Doors to our friends and family.
PT Doors went above and beyond when fixing our garage door that had come off the rollers. They came promptly with little notice, did a great job with no fuss and seemed like they would have broken a leg or arm to get the job done for us! A great experience.
PT doors installed and serviced our garage door motor. We found the installer to be professional. I would recommend this business for installations and services.
The fabulous and remarkable service from PT Doors started from when we booked in the garage service, and ended with polite & efficient servicemen, who arrived on time. I would use PT Doors again, and would certainly recommend PT Doors.
A good job at a good price.
PT Doors have been a great support to the work of The Salvation Army in Panania. Each time we have needed them they have responded quickly and carried out the work required at very reasonable prices. They are extremely reliable and I would highly recommend them.
I have used PT Doors to install a motor to an existing roller door and to maintain the old existing fittings. I have found them to be reliable and helpful and I have recommended them to friends. When the time comes to change the doors, I will definitely be calling them.
I am a Treasurer of a strata block of 12 units. Our previous contractor was over charging us and provided poor service. I obtained three quotes and found PT Doors to be competitive but their service ultra reliable. We have been dealing with PT Doors for around 18 months now and we are pleased with their service checks. Based on strata experience, I decided to advertised across 12 units Peter Traill’s offer to install electric garage doors. Two units took up the offer (most others had electric … Read more
PT Doors is reliable, caring and efficient. I recommend them whole heartedly. Peter is prompt and reliable, and he knows his business! The telephone staff are friendly and responsive.
Thank you for your prompt service and professionalism in assisting with our property management services, we will be sure to contact you for our needs moving forward.
Hi, I recently needed to have a fault with my roller door fixed, and I could not have asked for a better service than I received from PT Doors. They were prompt to reply to my initial contact by email and my door was serviced within 2 days. As it was a very old roller door, the first job was to tide me over but did require replacement of rollers. This was also done promptly and professionally, and I was not charged for the initial service. I would recommend PT Doors to anyone requiring garage … Read more
I have a great new garage door which suits my home, fits perfectly and works just like it should. Peter from PT Doors came to our home measured and quoted for a new door. The door was delivered on time and as promised. The boys even moved a bike rack, we could not be happier. Thanks PT Doors
My Wife and I are so pleased that we found PT Doors contact details totally by chance in our local paper when we had a problem with our Garage door early in 2011. Recently we discovered another problem with our Automatic Garage door opener (which had been installed by another company many years ago) so we contacted our new friend Peter from PT Doors and within a few days we had a new Garage Door Opener unit supplied and installed to our satisfaction. We are so pleased that we made the original… Read more
PT Doors installed a new garage door opener for us. I found them to be highly professional and efficient. I would definitely recommend PT Doors to anyone needing their garage door automated.
To the team at PT Doors. Thank you for your advice during my first enquiry. Your promptness, efficient and friendly manner in which you installed and demonstrated my garage door opener. I would recommend you highly to anyone requiring the need of your services.
Extremely happy with the price and service from PT Doors. After contacting B&D Doors, who could not come out for more than a week, called PT Doors and they were able to come out the next day. Wonderful personalised service on the phone, and would recommend this company for any garage door repair and services
Karina and Peter have set an incredibly high benchmark for service and one which, we believe, would be hard to follow if you don’t possess a truly customer centric view and passion for what you do. They set expectations, deliver what’s promised and followed up with amazing commitment and speed – and our job was just a small one. Overall, we were completely satisfied and incredibly impressed with the team at PT Doors.
Dear Karina & Peter, I should like to record our satisfaction with the prompt, businesslike and competitive service performed by PT Doors at our house in Wahroonga. The garage door lifter unit had fused after less than 4 years light service, but your technician was able to replace the burnt unit with a five year guarantee exchange unit, at an equivalent price to “return to factory, repair and re-install” costs. The initial response was prompt and on time the day after request for servi… Read more
Thank you so much for repairing my garage door, your company’s service was prompt, efficient and at a reasonable cost. What impressed me most was you could provide a cost estimate over the phone, then after on inspection of the job, confirm the price which was lower the original estimate- which in my industry is almost unheard of – then on the day of repair, a phone call from Lesley to advise me Peter was on his way to complete job, which assisted with good time management for everyone, and … Read more
All my dealings with PT Doors has been so professional and so easy! Such a wonderful job done on our new garage we could not be happier! Karina always kept us informed on the progress the whole time and that was fantastic! Thank you so very much for everything! We will most certainly be recommending PT Doors to all our friends and family!
PT Doors were competitively priced and very helpful with a difficult installation and sought the best product to work within the space.
When my garage door rolled down unexpectedly with a loud bang, i reached for the yellow pages to engage a local repaired for a prompt quote and repair. Luckily PT Doors were able to inspect & quote quickly ordered the parts required & undertook the repair to my complete satisfaction. I have no hesitation in recommending PT Doors.
PT Doors resolved the issue with our garage door swiftly and professionally. I highly recommend their services.
Hi Peter & Karina, I would just like to say how pleased I was with the work carried out on our property at Beverly Hills. The work was done quickly, properly, cleanly and to our great satisfaction. Thankyou again for a great job.
PT Doors are a truly professional company, delivering honest, reliable service and amazing results for very reasonable rates. We highly recommend using PT Doors for your garage door repairs and service.
Dear Peter and Karina, Just want to drop you a quick line to say thank you for coming out to make my door motorised…and fix the seals and make both doors on the one remote! Apart from the job being done right (and clean!), I loved the communication you provided throughout the process to keep us informed of where you were up to, when you will get to our place and what was going to happen when. Thank you very much for the door – I am looking forward to being able to have a dry, warm car … Read more
Recently I had PT doors install an automatic garage door opener, and I was extremely impressed with the installation and quality of service they provided. I have no hesitation in recommending PT doors to anyone, and wish to thank them for a job well done.
We would like to say thank to Peter and Karina and the team at PT Doors for our new garage. We had received other quotes for the work but your quote was not only very competitive we actually got a far better garage as your quote included lining it. The work was carried out quickly and the builders cleaned up at the end of every day. We now have a quality garage with a wonderfully quite garage door. The service you did on another old garage door at my property made it like new again. I would … Read more
Karina and Peter at PT Doors have been very responsive and helpful. I would recommend them to anyone.
We have been in business for 30 years and at last we have found a reliable and professional company to attend to our garage door repairs and services. I have no hesitation in recommending PT Doors and have gladly passed their contact details to other agents.
The install job was a good one and the door is working well. I will be recommending you to friends with a similar need.
Dear Karina and Peter, “Thank you providing such prompt service on my automatic garage door. As a result of the work Peter has done, the door is running 50% more quietly than it was before and I have more confidence that it won’t break down in future. Peter was on-time, polite, professional and charged a fair fee for his work. I would recommend PT Doors for any work you need doing on your garage doors”
PT Doors provided fast efficient service in repairing our door motor; Peter provided no fuss quality workmanship at a competitive price. I have no hesitation in recommending PT Doors.
We came across P.T. Doors by chance & have been dealing with them over the last 12 months. During this time our clients have been pleased by the level of service & quality of the finish product. Their professional advice is backed up by prompt, friendly & professional service all for a reasonable price. I have no hesitation in recommending P.T. Doors for all your garage door needs no matter how big or how small.
PT Doors are a truly professional company, delivering amazing results for very reasonable rates. I highly recommend using PT Doors for your garage door repairs and service.
I have been on our strata executive committee for the last thirteen years. This has allowed me a great insight into companies who can deliver with reliability and trust. PT Doors is one of those companies. They are honest and reliable. Importantly they know their work and their prices are very competitive. Peter is easy to contact and will provide you excellent advice and realistic options on what needs doing. This is important in these expensive times when strata companies need to be careful wi… Read more
Dealing with the Strata Industry requires professional and reliable contractors. I am pleased to say that PT Doors offers this service and very competitive rates as well. We highly recommend PT Doors for all your garage door requirements.
PT Doors are fast and efficient. Highly recommended!
PT Doors completed my garage door and I have found them to be professional, of high quality at reasonable rates and I highly recommend using PT Doors.