We were very happy with the service we received from the initial service call to installing of a new roller door excellent service thank you.
Had a problem with the door which PT Doors fixed promptly and efficiently.
To the team at PT Doors, Just a few words after having our new doors fitted today. We had good service from all staff involved (office, quote, fitters) throughout the whole process. A very pleasant experience and a great result. Would recommend PT Doors to our family and friends, thanks again Steve and Will Ashkenazi.
Just had my B&D Garage motor replaced at my place by PT Doors and they are amazing 5/5.
Prior to this company I tried arranging it to get done with B&D company them selves and they were absolutely terrible to deal with so I cut them short and found PT Doors since it had such great reviews.
From the second I rang PT Doors, the woman I spoke to on the phone was great and easy to communicate with, she double checked all the information, emailed me a confirmation date and rang me a day before arrival to confirm times. Day came, 2 very nice blokes arrived who were professional and did the job in a short 30-40 minute period, they cleaned up after them selves and were not loud or intrusive at all.
After installing, they explained the everything to me with the manual lever, remote, paperwork and just did the payment transaction and were off, they were hard workers and had a smile on their face which is rare to find these days.
100% Recommend PT doors, the simplicity and execution of this company is fantastic.
Thank you for excellent repair on our garage door. We should have looked you up sooner would have saved us from dealing with unreliable, untrustworthy, money hungry and pushy people from Riverwood!!! I will certainly recommend you guys to anyone with garage problem and David and your new apprentice certainly take great care in explaining the problem and taught me how to look after minor details about the door so thanks.
Our garage door jammed we were stuck with both our cars inside.. Nobody else wanted to come on the day or told me the job is too big for one person. PT made time for me and one person fixed what like a difficult job, in no time. I recommend them highly.
They are a very good company and very approachable client service- Peter and Karina are trustworthy and will only recommend service / parts which meets the requirements and budget of the client – they think of their customers all the time – I very much recommend them.
We found the installation staff to be professional, polite, on time and trustworthy on guiding us on which product to install that suited us.
I am writing to thank you for the prompt and thorough service on my Merlin door mechanism.
I have had no problems since its install 2 years ago, however your experienced staff spot areas that could potentially be problems and fix them as part of the service.
I love my Merlin Roller Garage Door and highly recommend the PT Doors Team. From the Office to the Garage Door!
I recently had my garage door serviced by PT Doors and was very impressed with the service I received. The serviceman arrived within the allocated time frame, was professional, polite and did a great job repairing my garage door. I would highly recommend PT Doors.
I would like to thank you all for the great and friendly service that your company has provided to me.
From the first phone call to the office I spoke to a lovely lady who was very friendly and helpful. Then the two gentleman who came to my home who not only fixed the problem but showed me how to avoid the same issue in the future. It is quite evident they both seem to enjoy their work. From the moment they arrived they had me laughing with their banter.
I would definitely call again and recommend you all to anyone in need of your services.
Pt doors have been fantastic just had a door installed on a 7unit 2shops complex took us a while to get finalisation as we changed strata companies but our quote stayed the same and they were very accommodating with us ,the door works a charm, looks great, all owners are happy. The office staff have been more than helpful whenever I rang with questions and none of this I will call you back with no return call. Peter and Scott installed door last week and every time I went to garage were working on it and pleasant had a small problem with power and they got that fixed in minutes at a small charge we needed a new point simple there electrician was here in no time. I got quotes from various companies but between the pricing, explaining to me the process and materials (kept in layman terms) for me the girlie girl who has no idea of these things an great customer service and office service, I can’t fault them!!! Hopefully I won’t be seeing them before service date.
Thanks PT Doors
Both reception and installer were friendly and professional, which is a hard trait to find in trades companies these days! Showed up on time and completed quickly. They use and recommend Merlin products. So far so good, the garage door motor is very quiet and smooth. Comes with a 7 year warranty whereas other places were only offering 5 years. Also servicing is provided. Thank you PT Doors!
Excellent service, quick response times and most professional trades people.
Good service. I recommend this company.
Dave and Scott were fast and efficient and would highly recommend them and PT Doors.
I called the office and spoke to Matthew and Elle who both helped me with my problem over the phone. I rent and didn’t know what to do. Both the office staff were able to talk me through different processes to get the motor to disengage. I got the real estate to call them and they sent Dave. He got it working and it has been great since. Thank you all very, very much.
I’d just like to say …..PT Door’s level of service was outstanding – from taking the initial emergency call outside standard office hours to the quote and final installation. Everything ran so smoothly.
I will be recommending PT Doors to anyone who needs assistance with their current door or needs a new one.
Very quick and helpful. Dave knew his stuff and based on his advice I have gone back to the manufacturer and previous installer to try and obtain a refund on the poor door quality and installation. These guys helped me ensure my door works better than it ever has.
We replaced all the garage doors in our apartment block – 16 in total. PT Doors were professional from the outset. Quoting was very clear, they were quick to respond, could answer all questions and best of all, didn’t close down over Christmas/January. Everyone I dealt with was efficient and very helpful and the doors went in with no fuss whatsoever. They also look great! I highly recommend PT Doors, particularly for big jobs like ours.
Earlier this week I encountered the problem of a broken automatic garage door and a car stuck inside the garage. Ringing around businesses that apparently repaired garage doors I’d found 1 whose phone was no longer connected, 2 who didn’t have anyone to answer their phone and 1 that advertised same-day service but when I requested same-day service added another 50% to the price they had already quoted. Imagine my relief therefore when I called PT Doors and spoke with a very pleasant woman who appreciated the problem I had and efficiently located a staff member who would be working just a few suburbs away and who could drop by and who quoted a reasonable callout fee. Craig came at the promised time and quickly fixed the door within the time covered by the callout fee, in a friendly, pleasant manner. I strongly recommend calling PT Doors if you have a problem with your garage door.
I just wanted to thank you so much for your excellent service in fixing my mother’s garage door. The ladies on the phone (I rang twice, because my mother was stressing) were very understanding and helpful. The man who came out was very professional, friendly and took the time to explain things to mum.
Thanks again I have no hesitation in recommending PT Doors to family and friends.
PT doors were exceptional, on time and excellent customer service. Was really impressed.
Thanks for the great service – rang just before Christmas with a request that was carried out immediately – they even sourced my product quickly and installed the same day!
Very impressed and thankful. Two days before Christmas our garage door motor fails with my car stuck inside. Rang several dealers within my area all were already closed for the festive season…all except PT Doors. Thanks Peter for coming out on your way home and thank you Elizabeth for your help. A life saver.
I dealt with 3 other door providers (which were slow to respond, some no response at all) before being referred to PT Doors by a friend at work.
PT Doors we’re great to deal with from start to end. They delivered exactly what we requested, at a reasonable cost as well.
The staff at PT are also friendly and responsive, and I without hesitation I post this recommendation.
It was very pleasant experience. Very happy with your service and outcome. Big thank you again to everyone at PT Doors
PT Doors replaced my aging tilt garage motor with a new Merlin motor which is running smooth & very quiet. Peter & his team have done a great job. Very professional service all round. Highly recommend.
What a pleasure to do business with a company like this. Our garage door failed on a Sunday afternoon. They were able to fit me in and come first thing Monday morning to fix the problem and allow us to access a car stuck in our garage. Peter was a friendly and capable guy who also realigned the door so it operated smoother than it was previously. I would recommend these guys to all my friends.
Excellent all round service. I highly recommend PT Garage Doors at Menai for all your garaging needs. Prompt, friendly and knowledgable. Do not hesitate to call them.
I had an issue with the alignment of my door (installed by a different supplier). Came across PT Doors by chance. Admin staff were very accommodating in setting up an appointment. Craig was prompt, professional and provided honest advice. I have absolutely no hesitation in engaging PT Doors again in the future.
Top service, and fair price! Craig, the gentleman came to fix my door is very professional and very honest, Well done!
I just wanted to say a massive massive thank you for sending Dave out to fix our Garage Door today!!
I really am so grateful that you managed to send someone out so quickly and Dave was fantastic. Not only was he a lovely lovely guy but after he fixed the door he took the time to have a look over it and noticed quite a few other separate issues.
The door is like a completely new door! It’s gone from clunky and loud to sleek and smooth. Considering there were several screws missing from the door that were holding it all together (amongst other issues), I’m sure if he hadn’t taken that time to look over it someone else would have needed to come out in the near future and fix it again.
Thank you again for the most amazing job today, I am beyond grateful!
I searched garage door service providers in Google a couple of weeks ago (my garage door which has been playing up in the last few days) and found some good reviews on PT Doors.
After comparing with other reviews I decided to ring PT Doors.
I rang at around 11AM and hoped someone could come in the next few days.
It turned out PT Doors could send someone on the same day and at 2PM came Craig with a smile and started servicing my garage door promptly and efficiently.
Everything was completed in 20 minutes and my garage was operating nicely again. Craig also kindly explained how the auto garage worked.
He also spotted the lifting cables on both side of the garage fraying in a few places, and suggested replacement to be done sooner than later.
I rang PT Doors again the day after and they sent Craig again to do the lifting cable replacement.
(Eleanor has been really terrific, friendly and helpful on the phone).
The work took longer than expected due to some unexpected complications around how the lifting cables were installed on my 15yo garage door.
But, Craig completed his job professionally and finished with a smile. We are very happy with the work done.
The garage motor may need to be replaced in the coming months (probably next year) due to its age. When the time comes, I definitely know who to contact.
As we have a lowish garage roof PT came twice to do their check measure and provided us with a custom installation that gave us more headroom. Work was done quickly and efficiently. Installers were very polite, cleaned up after themselves, provided us with clear operation details and handed over an informative product brochure at the end of the installation. In a building industry climate where most tradies just don’t seem to grasp the concept of ‘service’, PT Doors shone through.
Over the last week I have had the pleasure of dealing with a few of you, particularly Matthew, Eleanor, Elizabeth and Cameron, and have nothing but the highest praise for you.
Unfortunately my current circumstances are not smooth sailing and this is and was of no consequence to you and your business. However, you made it your business to ensure you showed genuine kindness.
I’ve no doubt your service is always as efficient and effective as this, but the particular and genuine empathy and sympathy in the way you dealt with my phone calls (and Cameron in person), was exemplary.
The product installed appears to be working fabulously. But in terms of your team’s customer service training, you’re obviously doing something (very) right.
My first time dealing with this company. I have found them to be very helpful and prompt. The quality of the doors and motor was excellent.. All the staff i have dealt with were fantastic.
Great service and product provided. The staff – Tim the installer all the way to the admin staff were amazing and helpful with great communication.
It was a difficult install (old tilt door) and very happy with the outcome. Cannot recommend them enough!
I found them to be professional, they have their own dedicated admin staff to answer calls & emails and were very knowledgeable and helpful. Craig who came out worked in the rain, and did well to fit the motor with little room for error due to the limited space in our carport. His work was clean and meticulous with his wiring and servicing of our roller door. Their pricing is competitive and they re-sell Merlin products, which I think is superior to other products when it comes to IP weather rating and warranty.
We had tried to install our own automatic garage door with disastrous results. When I rang on Sunday I was assured they could come through the week and even fix it while we weren’t there. Monday promptly they attended our home, fixed the problem and gave us the final instructions to get the door working.
I was so impressed with the friendly professionalism, trustworthiness. The price was also very decent. I would recommend this company to anyone.
Excellent service prompt reliable and very professional, we would recommend the company to anyone.
Yesterday, Cameron came to install a new motor for my garage door. I found him extremely professional, friendly and competent. The work was completed efficiently and quickly.
I would also like to commend Elizabeth in the office for her friendliness and helpfulness. It was great that she rang me to advise of a delay in the time that Cameron was expected. In all, my experience with both these representatives from the company made me much more likely to recommend PT doors to others.
I am happy with the completed work, and it came in under the quote because the tradesman who attended to do the job came up with a cheaper solution (than the solution that had been quoted) to rectify one of the issues
Absolutely thrilled with the servicemen Peter and Craig. Great Job.
Many thanks, for your help, Eleanor. It was so refreshing after a week of being messed round by one of your rivals.
Can I just start by saying PT Doors have exceptional customer service. Out of 3 companies I got to quote for a new garage door they were the only ones to actually show up when they said and to send me my quote within days. I live in a strata complex and have had issues with strata, Elizabeth has been very patient with me changing requirements. Nothing was a bother.
Tim was very thorough with teaching me all I needed with my new door and how to register for the warranty.
I work for a Real Estate company and PT Doors have just gone to the top of our repair and maintenance list for any garage needs. I wish all the companies we deal with were as reliable as this one.
I just wanted to say thank you so much for all your wonderful help. Elizabeth is outrageously good at customer service. She went out of her way to find out the exact details of our problem and her friendly, ‘can do’ attitude was just so lovely. Also, Cameron is clearly an excellent technician. He knew what the problem was right away and we had our garage door working again in no time. Thanks again!
PT Doors always do a good job and have used them many times now. Service always good and staff great.
Nothing was too hard, even with the problems on my end. Great service and on time. Office staff and serviceman were fantastic and cheaper than first quoted.
“PT Doors have excellent product knowledge, actually being better informed than Merlin marketing it seems on Merlin products. The work was done promptly and efficiently. I would recommend them and use them again.”
I would definitely vouch for PT Doors on the service they did.
The work was fast and good and have already recommended PT Doors to my friends. Very happy with their service.
We are an existing customer and have used PT Doors for a number of years and are very pleased with them and their service
I have been with PT Doors a while. I received a new motor and they were efficient, punctual and the motor works well.
I was referred to PT doors from a friend. The staff were very good, answered all my questions and cleaned up very well.
Dealing with PT Doors has been a breeze. The service and quality of their products is exceptional.
Peter was awesome and lovely. The office staff got him to me ASAP and he helped me with my issues. I would recommend PT doors to everyone, especially if you have an emergency.
I had a problem with my door and the office girl fixed me up straight away with a serviceman, Cameron, who was very prompt and explained everything to me right away that needed to be done. Excellent Service and definitely have them back.
Congratulations to all at PT Doors. The friendly and professionalism shown from the office girls through to the excellent servicing of my garage door was exemplary. A special note of appreciation to Cameron who serviced the door. On time, smiling, knew what he was doing and cleaned up thoroughly afterwards. A great ambassador for your company.
I was impressed by your efficient, prompt, friendly service in repairing our door lifter. I hope to come back to you when we eventually need a replacement.
My English isn’t very good and couldn’t find someone to help me.
My daughter in Law went on HI Pages and PT Doors answered my enquiry.
Elle called my Daughter in Law very quickly and got the service man to me straight away.
No one else cared but Craig did and fixed my door and was very helpful.
I would recommend PT Doors to everyone.
Had my yearly service done on my door and motor. Tim was on time and looked after my door.
Elizabeth explained the service to me and was everything as promised.
Cameron was a cool serviceman. Did a great job. Office girls were great and can’t
Complain about anything they all did. Will tell everyone about PT Doors.
Yesterday your serviceman visited and did a wonderful job. Our door is just over one year old. It has low head room and a heavy door. The cables on each side of the door have been fraying badly. In April, they were replaced by the manufacturer and within a month had started fraying again. When I spoke to the owner of the manufacturing business, he said that nothing can be done and that they deal with about 15 of these cases every week!!
Before the door was installed there was no mention of this known problem, so it came as a shock.
Your serviceman has replaced the cables with thicker ones and has replaced the plastic wheels they run in with metal ones. He commented that the tracks for the cables are galvanised iron and not very sturdy causing wobbling which is probably part of the cause of the fraying. He said he can reinforce the tracks if necessary, just to give him a call.
I was appalled at the response of the door manufacturer and really pleased with the solution that your serviceman provided.
So well done and thank you very much.
A HUGE Shout out to PT Doors for installing a great garage door when every other company said it was impossible. Karina & Peter worked hard to make it happen and I now have a whisper quite door that was just too hard to install for any other company. This is the 3rd property I have use PT Doors and recommend then highly to you. 3 cheers for PT Doors.
Thank you for the prompt action on servicing my garage door and replacing my weather seal, very quick and professionally done within a good time.
Just had a new merlin motor installed today and works incredibly well and is very quiet. They turned up on the dot and the guy was very nice and installed it, and even took away all the old motor and metal tracks, what more do you want. I now see why such positive reviews. Thanks heaps PT DOORS.
I’d like to take this opportunity to thank your staff for their courteous and helpful attention to my need for urgent assistance to access my garage and to repair the door. I will certainly recommend your company to anyone needing assistance.
I’d like to give you my praise on the services of your employee Craig, who
attended my home to install and service my garage door motor.
Craig was punctual, polite and very professional. He was efficient and the
job was done with much expertise and knowledge. Craig is to be commended and
is a valuable asset to your company.
Thank you for installing our new garage door. I would like to officially recognise Cameron and Craig on the fantastic work they did, their professionalism and tidy work will definitely be a recommendation to family and friends.
Great job done by Peter and Karina with my garage door.
Very professional as well as great customer service – highly recommend.
Just had Tim come over and fixed my door on the spot, great service would highly recommend.
Fast efficient business. Turned up on time, measured and quoted that day and came next day to do the work after parts were ordered. Great service, thanks!
We went with PT Doors for our garage door. I was very happy with their prompt service. They were a great company to deal with. Highly recommended!
I just wanted to let you know that I was very pleased with the work done at my home yesterday.
Elizabeth was great at letting me know what would happen and when and the young men (Peter & Cameron) who turned up (on time) were efficient and helpful and completed the task beyond my expectations. Thanks so much.
Can’t thank the lovely staff at PT Doors enough, the “wrinklekids” 48 year old broken tilt-a-door has now been replaced and the 89 year old that expected it done almost instantly is now a happy happy boy. Thanks to the lovely Elizabeth and Eleanor for their patience and understanding
Just wanted to send a little thank you for your great work in replacing my garage door motor.
My first point of contact was with Elizabeth on the phone, she was so good at what she does. She was friendly, courteous and listened to my problem and quickly providing options for my non working garage door motor. I couldn’t believe that she was able to fit in my job for the next day, especially after calling a couple of other places who either didn’t answer their phone or couldn’t offer a service call for two weeks, wow!!
When Tim the service person arrived he quickly established that the motor was gone and he would need to replace the motor and track. He managed to replace and get the door working again in just over an hour, unbelievable!!
The best thing was that the $150 service call cost was deducted from the cost of the replacement motor, which was excellent value. Oh and he took the old motor and track away so I had no need to have to dispose of it myself.
I will definitely be recommending your company to all my friends and to think that you guys are in the Shire.
Fantastic Service thank you so much.
I was ready to fully replace the garage door after hitting it with the car. PT Doors offered up a repair solution for about 1/5th of the price. Prompt service and they did a great job.
I was very happy with service the gentleman that came out was not only very pleasant but very helpful.
After being recommended to me by a mutual friend I had the pleasure of using PT Doors to change the motor to one of my garage doors. Despite the fact that the old motor was very close to the side wall with little room to move PT Doors managed to successfully replace the old motor without the need to take the whole door down.
I found the entire ‘PT Doors’ team including the office staff highly professional, reliable and extremely helpful always ready to go that little step further to satisfy the customer needs. I have no hesitation in recommending PT Doors both for their professional conduct and quality workmanship.
Prompt with their quoting service. Job has now been completed. I was very satisfied with the job. The installers that attended were professional and offered good customer service. I would use them again and would recommend others to do the same.
Thank you for your prompt attention to my garage door problem. The matter was resolved in one day thanks to the diligence and competency of the tradesman from PT Doors. He attended in the morning and identified the problem then returned in the afternoon to resolve it.
I would like to commend PT Doors for their great customer service. The office staff were very professional also. I would strongly recommend their services.
Awesome customer service given I imagine Corinne would have been dealing with home issues right when I called. I will definitely be booking in my business for a new opener first thing tomorrow.
Great service. Really helpful. Knowledgable and relatable. Your instant fix and responsiveness was very much appreciated.
Excellent customer service from start to finish. Door installed perfectly on the day it was promised. We had four prices for the door and PT’s price, although not the cheapest was competitive. We shall certainly be using PT doors again.
We had PT doors attend to install a new motor a my panel lift door, the guys turned up on time and did an excellent job, they noticed that the door was a bit noisey so they spent addional time fixing the issue which was not even related to the Quoted work they were there for, many thanks and would highly recommend PT doors.
I’ve got old garage roller door installed with an auto door opener by PT Doors. Their service was quick and excellent.
I can recommend PT Doors who replaced my garage door. The product and service was first class.
Thanks for sending the guys to fix our garage door. They’ve done a good job with short time and all seems to be working well.
Finally thanks to you for all the help with quotation and follow ups. You offered a fantastic customer service via phone and emails compare to others we contacted earlier on so well-done.
Thank you very much for the garage door installation at our residence recently.
We are happy with the garage door installation and the operation! It’s great, professionally done and friendly service! Certainly, we’ll recommend PTDoors to family and friends!
Again, thank you very much!
Just a quick thank you to Karina, Peter and the whole team at PT Doors.
After initially contacting the major door suppliers who all said the job was ‘too hard’; Peter and his team were the only ones that were prompt, came to the table with ideas and importantly solutions to make my install work. They won the work and the install is fantastic – We couldn’t be happier. Thank you PT Doors.
Thank you PT Doors for prompt After Hours service on Sunday, when my garage door got stuck open, leaving my house unsafe with bulging door roll looking as it was going to crash on my car.
PT Doors were the only people who responded to my calls. They travelled a long way, arriving as promised within 1.5 hr. With a few experienced maneuvers my door was brought back to a reasonable shape and again obediently closing and opening as it should.
I am grateful for your service which was professional and polite.
I had a garage door installed that was never successful (purchased from another company) I also had two different companies look at my garage door with little or no help on how to fix the problems.
After speaking to PT Doors and within a couple of days a knowledgeable technician arrived and for the 1st time I know have a quiet, safe and efficient garage door. I wish I would have found your company earlier.
I have no hesitation in recommending you to family & friends.
Great job..well done to all.
Thanks PT Doors for your great service. Friendly professional staff, fixed the problem quickly, I was able to pay by Amex on the day.. Very happy.
“THANK YOU” to you, Peter, Andrew and Craig for the job well done …. greatly appreciative of what Peter and Andrew had done for me beyond what were requested in order to reinforce and safely secure the garage door.
I would like to thank you and Peter for the excellent service provided by PT Doors yesterday.
· Peter arrived on time and immediately proceeded to diagnose the problem, explain the solution and got to work replacing the failed door opener and repairing the broken hinge.
· Peter was courteous, professional, quick and thorough, explaining the operation of the new door opener which was superior to the old one it replaced. The 7 year warranty is reassuring.
· The door operation is a vast improvement, whisper quiet and gentle compared to the noisy and harsh operation previously.
· The cost was exactly as quoted by Vicki, when booking the job and diagnosing the likely issue and cost of replacement and repair.
I have no hesitation in recommending PT Doors to my friends and family and anyone else who needs a reliable garage door service.
PT Doors offers a service that is highly professional in every aspect.
The team run a most efficient and streamline operation. From initial contact, the service booking call and ensuring onsite work are handled with courtesy, precision and a genuine consideration to individual client needs and circumstances.
The consultant technicians are punctual courteous, knowledgeable and determined to guarantee the “BEST” and cost effective outcome for the client.
Job quotations are fair with all costs clearly outlined and options provided to best achieve client needs. There’s no pressure selling and every effort is made to ensure a speedy repair / service time frame.
I have no hesitation in recommending “PT Doors”, for their integrity professionalism and commitment to excellence. (They truly are the garage door “specialists”)
Looking forward to “working” with you for all our garage door needs!
I would like to thank yourselves and Andrew (service /installation person) for the great service you have provided in my dealings with you all for the captioned items. Andrew visited today for the installation & was very prompt, called me 30 minutes prior to arrival, arrived on time and was extremely professional and courteous during the installation and instructions he provided on after care, warranty of the product etc. It is a pleasure to deal with such a professional organisation. Well done to you all. I am a satisfied customer with your service and hope that the installed product does the same over the coming years.
If there were more than 5 stars I would vote it.
The hinges of my garage door had fallen apart. I contacted PT Doors at 3pm and by 9am the following morning my garage door was as good as new. Prompt, phenomenal and very honest with their work. The price was fantastic. Thank you so much to the team at PT Doors.
Excellent customer service, arrived on time, installation was fast and efficient. Full operating instructions explained – received a folder containing all the information required for future reference.
A great company with professional service – just brilliant – highly recommended.
Thank you for organising the serviceman Andrew for me.
Just wanted to provide some feedback to you;
He was on time, he worked very efficiently, he explained as he went, he was polite and chatty and he cleaned up afterwards.
He’s a credit to your business and please pass on my feedback to him directly.
I’ll be recommending PT Doors to our neighbours and family.
This is the second time I have used PT Doors, once for new springs and recently for a new motor. I would recommend them highly as their prices are very competitive and their service is second to none. Both times they came within a day of me accepting the quote. They explained to me what they were doing and didn’t mind me asking stupid questions. Well done PT Doors.
I just wanted to let you know that I was very pleased with the service which Andrew provided. He was thorough in checking all the other hinges on the door and he went above and beyond by explaining all the things that I needed to look out for ie when the coil snaps and even how to get the door open manually should I need to.
So thank you very much to him for taking the time to explain things and provide such an excellent service. I will have no hesitation to use PT Doors again or refer you to friends and family.
We are pleased with the service of PT Doors. The technician arrived on time and gave us accurate information on how to fix our problem. He installed the Merlin garage door system and provided us with wireless units to open and shut the doors and 4 key ring remotes. The new motor runs so smoothly and quietly, we are very satisfied. He also took the old motor and railing away to be disposed of. Fantastic!
The job was completed in a professional and efficient manner. Thank you.
There was a problem with my 24 year old garage door motor so I looked on the ‘net and found PT Doors. Peter arrived on time and was friendly and professional. He made an adjustment but quite rightly pointed out that it wouldn’t be worth sourcing old parts and a new motor would be best. Andrew arrived on time to replace the motor. Again, friendly and professional. I can’t fault PT Doors at all and certainly recommend them.
Wow, Wow, Wow – We had a case of the fender jumped out and pushed the garage door in :
1145 Pulled truck into driveway
1146 asks if there was side access unfortunately not
1147 pulls up door from front top about a metre to get access (we couldn’t even move it)
1148 unscrews 2 of the brackets holding on the track
1149 lifts door the full way
1150 drops door down and inserts in track
1151 rescrews in track
1152 checks rolls OK
1153 lubricates door
1154 accepts payment by eftpos
So friendly and caring. You were the only company that even responded to our dilemma, and the price was spot on.
Andrew was on time, friendly & corrected the problem with “both” of the doors as the other one started playing up this morning. The support brackets on the guides were both split & after some initial fault finding Andrew spotted the problem & repaired them both without much fuss, he commented after the trial operation he was not completely happy with the motor mounting & fixed that as well. Reset the operation of the doors, tidied up & made sure I was happy with the outcome.
Once again, no fuss service with a great outcome. I had a neighbour ask who I used & I passed on a business card I had so I hope she calls.
At RSL LifeCare, Tobruk Village, we are more than happy with the service provided. The staff from Receptionist who answers our calls to the guys who come and service are always professional yet friendly & attend to the needs of our Village promptly.
I would highly recommend this company
Peter & Karina were both very friendly, helpful and efficient.
The Service provided from the beginning to the end of the process (ie. Installation of two M650 EVO Garage Door openers) was outstanding.
Installation was very professional , timely and trouble free.
Would gladly recommend PT Doors to my Family and Friends.
Thank you to all the staff I have dealt with at PT Doors.
In particular, thanks to Peter and Andrew for not only their professionalism, but their friendliness and good humour in light of the tricky installation that lay before them. I’m thrilled with the look and the operation of my new garage door and the clean and tidy garage I was left with. I wouldn’t hesitate to recommend the company to anyone. Special mention also to Vicky, who was great to deal with over the phone.
We are pleased with the service of PT Doors. The technician arrived on time and gave us accurate information on how to fix our problem. He installed the Merlin garage door system and provided us with wireless units to open and shut the doors and 4 key ring remotes. The new motor runs so smoothly and quietly, we are very satisfied. He also took the old motor and railing away to be disposed of. Fantastic!
I received an immediate email response after I sent an inquiry even though this was over the Christmas period. They contacted us directly and had someone out to us that same morning. The staff member was very friendly, professional and prompt. Peter explained everything and the prices were very reasonable.
I would recommend this service to anyone.
Hi, I recently had the weather seal on the bottom of my garage door replaced by PT Doors. Not a big job, I know, but we were frustrated at trying to find a company who would/could do it, including the manufacturer of the door. Andrew, the installer, and Vicky in the office were extremely courteous and helpful, and I have no hesitation in recommending the company.
PT Doors was really good they came out promptly and I’am very pleased with them. They even offer a cheaper alternative of just fixing the garage door instead of replacing it.
Our garage was having trouble opening and closing and we needed to get it fixed asap because we are selling our home. I happen to find PT Doors via Facebook and reading positive reviews. I thought why not. Guys came over to have a quick look at it as they were in the area. He told us what was the problem, gave us ideas & solutions and said they will send quote asap. It was lovely to chat with someone who is openly honest. So after receiving the quote, it was a honest & reasonable price which we were happy with. Got them to come in within few days and install a new motor. I was so happy to come home seeing it look so good and easy to use too!! Thank you for making this a smooth transaction with quotes, emails & speedy response. I would highly recommend them to do your garage.
I discovered PT Doors after a typical Google search. After reading their website I decided to call their office for further information. After receiving advice to send photographs of my broken garage door lock I did as instructed and within a few days received a reply that a repair was possible.When after receiving other quotes I decided to engage PT Doors I found the company efficient and timely in their response to my situation. The repairman arrived at my home within the specified time slot. He was able to repair my door even though parts of the mechanism had been lost by adapting other fittings. He was able to explain the reasons for the type of repair he carried out.His confident and efficient approach gave me confidence in the quality of the job.
Just a quick note to thank you both for the prompt & efficient after sale service. Peter’s professionalism, attention to detail & no fuss attitude shows why your customers will recommend P T Garage Doors as their choice of installers. I will have no hesitation in recommending your business to my family & friends.
I recently had my door serviced by PT Doors and the service was exceptional. The guys turned up at the time promised and had my door back to new in no time at all. The guys left no mess behind and cleaned up the job site very well. So be in no doubt, when looking for a new door or servicing your current door, look no further than PT Doors.
Good Reliable Service!
I did do quite a bit of background research prior to engaging PT Doors and found them to provide useful feedback during this time in addition to booking me in within a short notice period. The technician was pleasant & professional and I had the feeling of confidence with installation and that they would try to assist me in every way to get it all running smoothly. This kind of service is always wonderful to receive and so I am leaving a review (not one to leave a review usually) so that people can read about my experience with PT Doors. I also like the Merlin motor that they installed and I am happy to report it is quiet and smooth running.
Thank you PTD.
To all the staff at PT Doors,
From the lovely lady that took my call to the very punctual technician that arrived early and gave me a courtesy call instead of knocking on the door as I had babies asleep.
A huge thank you! I called you just before midday and you were so professional and organized a technician to come out before the end of the day. It was a very prompt service and now we have a working garage door again.
I would highly recommend you to family and friends.
I would like to thank PT Doors for their amazing job. Call them on Monday and the lady give me a quote and book them in for the next day. They come on time and call me 30 mins prior arrival. Experience with PT Doors just flawless. Very pleased with your service and would recommend you guys without hesitation. Love our new Merlin (really quiet). Thank you very much.
Great service. Andrew at PT Doors fitted the Merlin Tiltmaster MT100EVO door opener. Installation took around 1 hour. quality job, good service, works beautifully. As a bit of intel for other prospective customers, A1 Auto failed to turn up. I had to be at home all day. When they arrived on the second attempt, they declined the job as they advised the door may judder due to the proximity of the door to the wall. A1 Auto service is very bad in general, in my experience.
Extremely professional and very impressive…………. I’m just blown away………….your system and staff are a credit to you all.
Within ½ hour of online contact, a very pleasant woman phoned me, asked all the right questions, advised me of the options and costs thereof, convinced me which option was likely to be the best outcome (and she was right).
The following morning I was contacted by the installer 15 minutes prior to arrival (as arranged), we met on site and he made a point of introducing himself first (really set the tone of what was about to happen). I don’t know where you found this guy, but he obviously knew exactly what to do, worked at 100Klm/Hour, was very pleasanty, gone within 40 minutes and made a customer very happy and extremely impressed. THANKYOU
I would like to thank PT Doors for their great ongoing service. We have had a few issues with our door, and they have never hesitated in returning to fix the problem. The servicemen are very efficient and knowledgeable, and have rectified any problem that arose. Would highly recommend them!!!!
PT Doors has fantastic service! I have had PT Doors out twice now. The first time to install a new ‘quiet’ garage door opener and the second time to install a receiver on our gate, so that the old gate would work with the new remote. Both times I was given a next day 2hr time frame for installation, they were on time, and the quoted price was what I was invoiced. The invoices were emailed and I paid electronically. Easy, reliable and very friendly service.
I recently had to replace my garage door motor. Not only were PT Doors able to book me in for the next day but they gave me a fantastic deal on a new motor, the tech was even a little early and he was very nice and did a great job. I would highly recommend PT Doors.
I’d like to thank you for the great service in repairing my garage door on Tuesday. I advised you over the phone that we had a roll-a-door but of course it was a panel door – however Andrew was very good in still having a motor in place and installing it for us. The service from the first phone call through to the installation was quick and efficient and for those reasons I am grateful and would definitely use your services again and wouldn’t hesitate to recommend your organisation to anyone else.
I would highly recommend PT Doors to anyone looking for a professional company, with exceptional staff.
They arrive on time, the work is always professionally completed within a good time frame.
Thank you so much for the speedy action in rectifying our door opener problem. Your serviceman was very pleasant, helpful and efficient – the quality of his work is excellent. The Merlin door opener seems to be of a much higher quality than our old one and we have every confidence that it will continue to provide us with a smooth operating mechanism for years to come.
I couldn’t be happier with PT Doors. It was a hiccup free experience, the guys installed an automatic roller door, it took them just over an hour and they charged me a reasonable fee.
I would like to thank PT Doors for their efficient and cost effective new electrics for my garage doors, they are super quiet. I highly recommend PT Doors when considering replacing your doors.
I am very happy with the prompt and efficient service provided by PT Doors and fixing the garage roller door asap, in the case of the emergency we had on Sunday night. Keep up the good work and please convey my thanks to Peter once again.
Thanks so much – I am so happy that I chose to go with PT Doors for the automation of my garage door! The service great, everyone so friendly and easy to deal with, love the product (it’s so quiet!).
Thank you PT Doors, we are very happy with the new motors that you installed for our garage doors. We definitely recommend PT Doors as they are professional, friendly and helpful!
Dear PT Doors,
Your service and responsiveness was impeccable! You answered every enquiry and followed up, you were able to install the new motor earlier than I had thought possible and everyone I have dealt with at Pt Doors has been delightful. Thank you!!
PT Doors came & fixed my roller door. The technician was very courteous, helpful & punctual. Their prices are very reasonable. I would highly recommend their services. I would gladly do business with them again.
Recently I asked PT Doors to quote for repairs to my garage door after reading testimonials on their web site.
The servicemen arrived on time, were very courteous, helped with my questions, and were reasonably priced.
I asked PT Doors to do the repairs and again they arrived on time, their work was very professional and they gave me some tips to keep the door in good shape.
I was very pleased with PT Doors and would recommend them without hesitation.
PT Doors gave us exactly what we needed for a good price. Quick delivery and great to deal with.
To Whom it May Concern,
On two occasions recently we have had need of your services and on each occasion we have been impressed and grateful for the efficiency of your response and the graciousness of your staff representative who came to our help. Many thanks.
PT Doors responded in a timely manner even during the Christmas/New Year break. The technician who showed up to service our garage door was professional and went beyond just fixing the issue itself to servicing and correcting other issues that I hadn’t even noticed. All in all it was a good experience and I’d use them again.
To Whom it may Concern,
I am writing to acknowledge and commend your team for the prompt professional customer service that i recently received. I made entail enquires with a number of NSW major door providers during what i can appreciate is a difficult time of year being the Christmas holiday period. I was quite taken by surprise at the reception and lack thereof customer service that i received from majority of your competitors. I must say though when i made contact with your office, your office staff were very friendly, helpful and prompt in offering advice and assistance with my enquiry. Following day i also received a follow up phone call from your office to ensure that services were delivered as per consultation. On that you can be assured that I will defiantly be using your services in the future and as such also recommending your business to my wide network of friends and family.
Great service to install two motors (MR60) to our old roller doors. They rang the day before to confirm time as sometime between 11-1pm… and sure enough they pulled into my driveway at 11:01!! PT Doors did the job quickly, politely and efficiently and the doors work great, very smooth. No problem recommending them.
I have found PT Doors to be highly professional yet friendly, always on time. Always available for assistance.
I would recommend this company to anyone they truly are a pleasure to do business with.
Thanks to the team from PT Doors. Their technicians arrived at the time they promised, got the door working again and serviced all other parts. All at a great price too!
My recent dealings with PT Doors was extremely positive. From the first telephone call with Kash who was very helpful and informative to the technician who was punctual polite courteous and professional. The door works fantastically and will be of great assistance to my husband while he is healing from a broken ankle. Thank you. Would highly recommend.
Just wanted to write and say what a great job your guys did on our garage door, they arrived on time and replaced all the bearings and it now runs like new. They were super helpful and would happily recommend them to anyone.
We recently used PT doors to replace our garage door. We were totally satisfied with the job they did and would recommend them.
Thank you for such great service. They arrived on time got to work and left within the hour. It is a VERY OLD roller door and now works like new. Great job.
We have been using the services of PT Doors for a few years now and find their work and professionalism of high standard. I find them trustworthy, efficient and very reliable.
I would highly recommend them to other businesses as PT Doors are very helpful and have great friendly staff.
We have found PT Doors to be prompt, dependable and extremely reliable.
With pleasure and without hesitation we strongly recommend the services of PT Doors.
During our dealings with PT Doors, I have found them to be extremely reliable, efficient, knowledgeable and courteous to our clients.
PT Doors are our first choice when it comes to garage door repairs and we have no hesitations in recommending this company and their services.
We have been using PT Doors for a few years now. We have always found them to be trustworthy, efficient and reliable.
The Staff are all friendly and helpful as well.
We would highly recommend them to other businesses to use regularly.
I live on the North shore, had a problem with my garage door . . . got in touch with PT Doors, and the problem was resolved the following week. Nothing flash about the company, they just turned up, got the job done, identified a few problem areas which could be an issue going forward and fixed them too. Didn’t drag their feet, got in, fixed things, got out. Just exactly what I was after.
We had PT Doors attend to service our roller garage door and merlin garage door opener. We found the serviceman to be punctual as well as polite in his dealings with us. The work was carried out efficiently and professionally. We would definitely recommend PT Doors to our friends and family.
PT Doors went above and beyond when fixing our garage door that had come off the rollers. They came promptly with little notice, did a great job with no fuss and seemed like they would have broken a leg or arm to get the job done for us! A great experience.
PT doors installed and serviced our garage door motor. We found the installer to be professional. I would recommend this business for installations and services.
The fabulous and remarkable service from PT Doors started from when we booked in the garage service, and ended with polite & efficient servicemen, who arrived on time. I would use PT Doors again, and would certainly recommend PT Doors.
A good job at a good price.
PT Doors have been a great support to the work of The Salvation Army in Panania. Each time we have needed them they have responded quickly and carried out the work required at very reasonable prices. They are extremely reliable and I would highly recommend them.
I have used PT Doors to install a motor to an existing roller door and to maintain the old existing fittings. I have found them to be reliable and helpful and I have recommended them to friends. When the time comes to change the doors, I will definitely be calling them.
I am a Treasurer of a strata block of 12 units. Our previous contractor was over charging us and provided poor service. I obtained three quotes and found PT Doors to be competitive but their service ultra reliable. We have been dealing with PT Doors for around 18 months now and we are pleased with their service checks. Based on strata experience, I decided to advertised across 12 units Peter Traill’s offer to install electric garage doors. Two units took up the offer (most others had electric doors installed). He came round on time, provided good service, gave good advice, installed the best product and made the task look really easy. It was in fact, rather complex! All in all, I would thoroughly recommend Peter Traill and PT Doors for your garage door requirements. Kind regards George
PT Doors is reliable, caring and efficient. I recommend them whole heartedly. Peter is prompt and reliable, and he knows his business! The telephone staff are friendly and responsive.
Thank you for your prompt service and professionalism in assisting with our property management services, we will be sure to contact you for our needs moving forward.
Hi, I recently needed to have a fault with my roller door fixed, and I could not have asked for a better service than I received from PT Doors.
They were prompt to reply to my initial contact by email and my door was serviced within 2 days. As it was a very old roller door, the first job was to tide me over but did require replacement of rollers. This was also done promptly and professionally, and I was not charged for the initial service.
I would recommend PT Doors to anyone requiring garage door service.
I have a great new garage door which suits my home, fits perfectly and works just like it should.
Peter from PT Doors came to our home measured and quoted for a new door. The door was delivered on time and as promised. The boys even moved a bike rack, we could not be happier.
Thanks PT Doors
My Wife and I are so pleased that we found PT Doors contact details totally by chance in our local paper when we had a problem with our Garage door early in 2011.
Recently we discovered another problem with our Automatic Garage door opener (which had been installed by another company many years ago) so we contacted our new friend Peter from PT Doors and within a few days we had a new Garage Door Opener unit supplied and installed to our satisfaction.
We are so pleased that we made the original contact with this company because they are Honest and True to their word NOT like a lot of other companies that tell you they will be at your home and have no intention of showing up.
We cannot recommend PT Doors highly enough to any prospective clients,they truly are first class operators.
PT Doors installed a new garage door opener for us. I found them to be highly professional and efficient. I would definitely recommend PT Doors to anyone needing their garage door automated.
To the team at PT Doors.
Thank you for your advice during my first enquiry. Your promptness, efficient and friendly manner in which you installed and demonstrated my garage door opener. I would recommend you highly to anyone requiring the need of your services.
Extremely happy with the price and service from PT Doors. After contacting B&D Doors, who could not come out for more than a week, called PT Doors and they were able to come out the next day.
Wonderful personalised service on the phone, and would recommend this company for any garage door repair and services
Karina and Peter have set an incredibly high benchmark for service and one which, we believe, would be hard to follow if you don’t possess a truly customer centric view and passion for what you do. They set expectations, deliver what’s promised and followed up with amazing commitment and speed – and our job was just a small one. Overall, we were completely satisfied and incredibly impressed with the team at PT Doors.
Dear Karina & Peter,
I should like to record our satisfaction with the prompt, businesslike and competitive service performed by PT Doors at our house in Wahroonga. The garage door lifter unit had fused after less than 4 years light service, but your technician was able to replace the burnt unit with a five year guarantee exchange unit, at an equivalent price to “return to factory, repair and re-install” costs.
The initial response was prompt and on time the day after request for service, and we were pre-advised of timing by your Control. The whole exercise was done in less than 2 hours on site, and we were always kept informed. Having experienced “cowboy” operators before, the customer service from PT Doors was refreshing.
Thank you so much for repairing my garage door, your company’s service was prompt, efficient and at a reasonable cost. What impressed me most was you could provide a cost estimate over the phone, then after on inspection of the job, confirm the price which was lower the original estimate- which in my industry is almost unheard of – then on the day of repair, a phone call from Lesley to advise me Peter was on his way to complete job, which assisted with good time management for everyone, and made me feel valued as a customer. Thank you again to the PT Doors team for a great job, wishing you all the success in the future.
All my dealings with PT Doors has been so professional and so easy! Such a wonderful job done on our new garage we could not be happier! Karina always kept us informed on the progress the whole time and that was fantastic!
Thank you so very much for everything! We will most certainly be recommending PT Doors to all our friends and family!
PT Doors were competitively priced and very helpful with a difficult installation and sought the best product to work within the space.
When my garage door rolled down unexpectedly with a loud bang, i reached for the yellow pages to engage a local repaired for a prompt quote and repair.
Luckily PT Doors were able to inspect & quote quickly ordered the parts required & undertook the repair to my complete satisfaction.
I have no hesitation in recommending PT Doors.
PT Doors resolved the issue with our garage door swiftly and professionally.
I highly recommend their services.
Hi Peter & Karina, I would just like to say how pleased I was with the work carried out on our property at Beverly Hills. The work was done quickly, properly, cleanly and to our great satisfaction. Thankyou again for a great job.
PT Doors are a truly professional company, delivering honest, reliable service and amazing results for very reasonable rates. We highly recommend using PT Doors for your garage door repairs and service.
Dear Peter and Karina,
Just want to drop you a quick line to say thank you for coming out to make my door motorised…and fix the seals and make both doors on the one remote! Apart from the job being done right (and clean!), I loved the communication you provided throughout the process to keep us informed of where you were up to, when you will get to our place and what was going to happen when.
Thank you very much for the door – I am looking forward to being able to have a dry, warm car on these frosty winter mornings!!
Recently I had PT doors install an automatic garage door opener, and I was extremely impressed with the installation and quality of service they provided. I have no hesitation in recommending PT doors to anyone, and wish to thank them for a job well done.
We would like to say thank to Peter and Karina and the team at PT Doors for our new garage.
We had received other quotes for the work but your quote was not only very competitive we actually got a far better garage as your quote included lining it. The work was carried out quickly and the builders cleaned up at the end of every day. We now have a quality garage with a wonderfully quite garage door. The service you did on another old garage door at my property made it like new again.
I would highly recommend your services to anyone looking for a new garage door, service on an existing door or any building works.
Thank you PT Doors.
Karina and Peter at PT Doors have been very responsive and helpful. I would recommend them to anyone.
We have been in business for 30 years and at last we have found a reliable and professional company to attend to our garage door repairs and services. I have no hesitation in recommending PT Doors and have gladly passed their contact details to other agents.
The install job was a good one and the door is working well. I will be recommending you to friends with a similar need.
Dear Karina and Peter,
“Thank you providing such prompt service on my automatic garage door. As a result of the work Peter has done, the door is running 50% more quietly than it was before and I have more confidence that it won’t break down in future. Peter was on-time, polite, professional and charged a fair fee for his work. I would recommend PT Doors for any work you need doing on your garage doors”
PT Doors provided fast efficient service in repairing our door motor; Peter provided no fuss quality workmanship at a competitive price. I have no hesitation in recommending PT Doors.
We came across P.T. Doors by chance & have been dealing with them over the last 12 months. During this time our clients have been pleased by the level of service & quality of the finish product. Their professional advice is backed up by prompt, friendly & professional service all for a reasonable price. I have no hesitation in recommending P.T. Doors for all your garage door needs no matter how big or how small.
PT Doors are a truly professional company, delivering amazing results for very reasonable rates. I highly recommend using PT Doors for your garage door repairs and service.
I have been on our strata executive committee for the last thirteen years. This has allowed me a great insight into companies who can deliver with reliability and trust. PT Doors is one of those companies. They are honest and reliable. Importantly they know their work and their prices are very competitive. Peter is easy to contact and will provide you excellent advice and realistic options on what needs doing. This is important in these expensive times when strata companies need to be careful with their budgets. I would highly recommend PT Doors and wish them continued success.
Dealing with the Strata Industry requires professional and reliable contractors. I am pleased to say that PT Doors offers this service and very competitive rates as well. We highly recommend PT Doors for all your garage door requirements.
PT Doors are fast and efficient. Highly recommended!
PT Doors completed my garage door and I have found them to be professional, of high quality at reasonable rates and I highly recommend using PT Doors.